John T. Orcutt

I hired this firm back in 2006 or 2007 to assist me with filing bankruptcy chapter 13 their suggestion. I was instructed to relinquish my property back to the bank upon, which I did. I made all of my payments in my chapter 13 and received my bankruptcy discharge. Now here in 2018 I receive a letter ...from the State of North Carolina stating I owe back taxes with incurred interest on that property from 2013. I didn't understand why I owed this money, therefore I contacted John Orcutts office for explanation. They're the experts that I hired and paid. I was told I need to speak with Jenelle R. the paralegal over my case. I began contacting the office in January 2018 it is now April 2018. I've since had to make payment arrangements with the state of North Carolina to keep them from levying my current property or bank account. Jenelle R. has retuned my calls less than a handful of times, instructing me to email her or call her back. I have done as she request. I thought emailing may result in a faster response, so I sent her a personal detailed email in March upon which she still has not responded. The voice message line appears to be generic and shared. Even so I've still left detialed messages explaining my concerns and issue. The email has yet to be responded too and the return calls at a the time that I'm unavailable (PT appt) I have gotten are always the same message instructing me to call again. I hired this law firm because they're supposed to be the experts you shouldn't be left on your own no matter how many years later to try and figure things out on your own. The phone staff is rude they have all of these channels and you can never really talk to anyone for assistance this is my personal experience with John T Orcutts office in Raleigh North Carolina. Did I really owe this money I guess I'll never know because out of fear of losing everything I just made the payment arrangements because I was frustrated with calling the office and getting nowhere.

When I went to the Durham office for my initial consultation and setting up my Chapter 13 they were the best. They were knowledgeable and responsive and I wish I would have had the choice to stay with them. The reason I say this is now that my Chapter 13 is active I was assigned to the main office an...d Wheatley Honeycutt was assigned as my new paralegal. I swear every time I need to get in contact with her I never can!!! I swear to you either I am on hold for over 20 minutes (and if you are on hold that feels like an hour) or if I email her I do not get a thorough response. Either she just answers one of my questions or she doesn't make it detailed enough. Not to mention there is always a lady that answers the phone and she is just as bad because she sounds annoyed that she has to even answer the phone, I swear these people need to take customer service classes because their professionalism and mannerism sucks. They need to get a few pointers from the Durham office because they are a whole lot better in every category. If it just so happens that they are that busy than they just need to get more people because right now the experience I had once I was transferred to the main office is not good at all.

I was afraid to file bankruptcy because my creditor said they would sue me if I did. I was terrified because it seemed this one particular creditor made it personal and would call me at my work, my home and then started calling my family. I had no choice but to call for help. I called Mr. Orcutt's of...fice and they treated me with much respect and calmed my nerves down. They told me the creditor would stop calling me after I filed and if they called again they would be in trouble for having done so. I could sleep soundly again and wake up with a smile on my face instead of dread. Mr. Davis was very sweet to me at the hearing and walked me through everything with kid gloves. I am greatly to have hired Mr. Orcutt's firm.