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John Cole Gayle Jr.

Lemon law Attorney at Richmond, VA

4.8   36 reviews

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About John

Learn John’s areas of practice.

3
Practice areas
  1. Consumer protection
    40%
    Automobile Fraud

    42 years

  2. Lemon law
    40%
    Co Authored Amendments to Va.'s lemon Law in 1989, 1991, and 2001

    42 years

  3. Debt settlement
    20%
    We help settle your debts.

    17 years

I love the outdoors, exercising, playing tennis, golf, cooking, dancing, biking, and my hunting dogs.  Oh, and my family!  The cooking has made it difficult to exercise like I used to since I am now in the "Clydesdale Division" in my races.   

 

I am also probably the only conservative consumer advocate in the country.  I just believe in the free market system.  If we permit businesses and corporations to cheat, without being punished by a jury or a court, then the fraud will continue. Success in business will be the result of being the best liar or cheat or who has the most power in Washington DC, rather than success being the result of providing the best service, or product,  or providing the product at the best price.

Licensed for 43 years
State VA
Status Active
Acquired 1979
Updated 12/27/2022

We have not found any instances of professional misconduct for this lawyer.

Contact John

The Consumer Law Group, P.C.
1508 Willow Lawn Drive
Suite 220
Richmond, VA, 23230

Reviews

4.8 / 5.0
  36 customer reviews
Posted by Jessica | March 28, 2022
This review is from a potential client who consulted with this attorney.
| Consulted Attorney
Self employed
Very helpful and informative! Went above and beyond to help me find the best way to pursue my case dealing with my vehicle .
Posted by Ryan | December 28, 2021
This review is from a potential client who consulted with this attorney.
| Consulted Attorney
Quick and Helpful Group
The Consumer Law Group, P.C. was very helpful with my situation. I quickly received a response after submitting a form online with very friendly, thorough instructions on how to proceed with my case. I am hopeful that I will have a positive outcome with my situation, and will continue to work with the Consumer Law Group until it is resolved. So far, I highly recommend this team!
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Posted by anonymous | December 16, 2021
This review is from a potential client who consulted with this attorney.
| Consulted Attorney
Consumer Law Group
Attorney John Cole Gayle Jr. and all the staff at The Consumer Law Group were extremeful helpful and knowledgable. Attorney Gayle Jr. is patient and listens to all the detaila in order to properly assist you in overcoming all challenges. He is attentive and he works for your good. Also his staff operates with the same moral creed and efficiency. My case lasted for a few months and Attorney Gayle Jr. and his staff was steadfast and by my side the whole time. I actually consider them family now! I recommend him and staff with the upmost respect and it was my pleasure working with everyone from The Consumer Law Group(competent and diligent people).
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Posted by Dwayne Johnson | December 16, 2021
This review is from a potential client who consulted with this attorney.
| Consulted Attorney
Motorhome Lemon
Contacted this firm when just beginning the process of trying to get Ford to declare my Motorhome a lemon. First contact was with Jennifer. What a delight to be working with her!! She helped explain the process, provided a draft Notification Letter, and answered process questions that came up. The firm was in the ready should I run into trouble with Ford. Thankfully, did not have to get to that point. Ford accepted my complaint (and documentation) and have offered to repurchase my Motorhome. Jennifer was very helpful and kept me from making any mistakes during the process. Before you start your process contact Consumer Law Group!!
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Posted by Steve | December 15, 2021
This review is from a person who hired this attorney.
| Hired Attorney
Business Matter
M. Gayle and his staff were very helpful with their advice and assistance throughout the entire process. They were determined to garner the most equitable outcome for me. I am very pleased with the excellent representation that I received.
Posted by TERESA | October 17, 2021
This review is from a potential client who consulted with this attorney.
| Consulted Attorney
The Best Ever!
I called the office, a little skeptical, as in the past I have contacted a law office to handle a problem with a brand new vehicle, that within the first 3 weeks, was towed 3 times. That lawyer charged us $400 for a 20 minute consult and said there was nothing they could do. The Consumer Law Group couldn't have been any nicer and professional, the exact opposite of what I was bracing myself for. They walked me through every step of the way with my complaint on the purchase of a 2021 Travel Trailer, that was damaged upon delivery. Jennifer was the upmost professional, who followed up when she said she would, called me with status updates and even after their work was completed, called to check in on my family. I would highly recommend this law firm for any consumer complaints one may have, as they make every step easy and do not over promise. I will recommend this law firm to all of my clients in the future that have consumer problems.
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Posted by anonymous | October 7, 2021
This review is from a potential client who consulted with this attorney.
| Consulted Attorney
Valued Counsel
Consultation with John C. Gayle Jr. was very prompt and professional as well as insightful. His advice enabled me to quickly resolve my situation without involving the courts.
Posted by Michael | July 16, 2021
This review is from a potential client who consulted with this attorney.
| Consulted Attorney
Proactive, thorough, and honest
I leased a new 2020 Honda Odyssey in January 2020. There has been an electrical popping noise coming from the speakers ever since I took possession of the vehicle. After almost 18 months and 7 visits to the service department at two local dealers, including work performed for 3 days by a Honda regional field engineer, I contacted the Consumer Law Group. They immediately called me back and advised me of all my options free of charge before moving forward. They were extremely proactive and acted with a sense of urgency, making sure I was aware of the upcoming 18-month limit to sue under the Virginia Lemon Law. I am currently pursuing an arbitration case through NCDS and will absolutely retain Mr. Gayle to review the settlement offer.
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Posted by Denese | May 20, 2021
This review is from a person who hired this attorney.
| Hired Attorney
Great professionalism, great lawyer, great firm
My lawyer was thorough, knowledgeable and caring. He understood my case from my perspective. He listened attentively and guided me appropriately. He was very transparent and honest. He told me the risks associated with my case, fees and facilitated all my decisions. He consulted me at every step of the process and made sure I was making informed decisions. He also did this in a timely manner. He was very professional and I enjoyed every second working with him. He created an atmosphere of trust and he was very empathetic. I could tell he was not working for the money. He's working because he felt a sense of responsibility to help those who needed help. He was working to help the helpless, like me because that's how I felt. My case was an almost non-winnable and I felt helpless but he took it and made it a success. Now I can sleep at nights knowing justice was serve. In addition, his support staff was superb. They too were very professional and friendly. They listened to my concerns and made the process as smooth as possible. What touched me the most was how empathetic they were and the fact that they believed me. You could hear the genuine care and desire to do their best to help my case and they did. Thank you Consumer Law Group. You were awesome!!!!! I would recommend them over and over again
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Posted by Drew | May 20, 2021
This review is from a potential client who consulted with this attorney.
| Consulted Attorney
Excellent Response
Still in consultation stage but advice has been excellent so far. Responded immediately to my inquiry and continued to follow-up after initial contact.
Posted by Andrea | April 13, 2021
This review is from a potential client who consulted with this attorney.
| Consulted Attorney
Top Notch, I Highly Recommend! Knowledgeable, Proficient and Professional! Top Notch Service from Mr. Gayle and Staff!
I was referred to Mr. Gayle by another attorney in reference to a lemon that I was sold by one of these name brand automotive dealerships. I was in negotiation with the Corporate Office of the Automotive Company and was concerned with the numbers that I was presented. No matter what I said, they would not budge. I did a consultation with Mr. Gayle, he reviewed my paperwork and immediately confirmed that the numbers were wrong and that I was not being completely compensated under the lemon law. He equipped me with the knowledge I needed to get this transaction done. He did not pressure me to hire him, waste time or drag out the session to charge more. Though I was impressed enough to hire him, he suggested that I go back with the knowledge he gave me since I had already established an open dialog with them and see what they said. If they conformed to the outlines of the law, I wouldn't need to hire him and my case could be closed rather quickly. If they didn't, then he would take me on as a client. I went back to them with Mr. Gayle's notes and they acknowledged their errors. Included the missing items he pointed out and resent the final paperwork in less than a week to close the deal. Mr. Gayle and his staff provided excellent service!
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Posted by HONEY | April 6, 2021
This review is from a potential client who consulted with this attorney.
| Consulted Attorney
GREAT LAWYER
GREAT FOR HELPING AND PROTECTING THE VALVE OF A PERSON . WAS AND BLESS TO KNOW AND HAVE LAWYERS LIKE THIS THAT HAS YOUR BACK . HIGHLY RECOMMEND
Posted by Trent | March 28, 2021
This review is from a potential client who consulted with this attorney.
| Consulted Attorney
Very helpful and sincere
I had an issue with a used car I purchased. I sent a message and was responded to within hours that day by a pleasant staffer who provided me with ample useful information. The firm followed up with me, made sure I knew what I was doing, and did this all without a charge. I did not need to pursue the matter any further as a result of their responsiveness and helpfulness. Were I to have needed further assistance though I am very sure they would have been able to handle.
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Posted by Chuck | February 17, 2021
This review is from a potential client who consulted with this attorney.
| Consulted Attorney
Great people....very professional! Highly recommended!
I had a company called TCG and associates call me and said I owed money from a bill that was over 19 years old! From a place I’ve never had an account with. I was doing some research on line and ran across the consumer law group, so I gave them a call. I spoke with Cole there, he was very professional and was generally concerned with my problem. He took my info and said he would return my call. He called me back within the hour and gave me some advice! In the world we live in it seems everyone is only concerned with getting your money, Cole was more concerned getting me the advice I needed! I have saved his number and if I ever need an attorney, he will be the one I call. A case as small as this, he still took the time to get the information I needed, in a timely manner. Cole thank you for your help....I hope I don’t have to ever get an attorney, but if I do... it will be you! Thank you for helping me resolve this quick!!!
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Posted by Brandt | January 5, 2021
This review is from a potential client who consulted with this attorney.
| Consulted Attorney
Professional and responsive
Responded to me e-mail quickly and discussed my situation over the phone. I have a plan to move forward and may have to hire them depending on how things turn out.
Posted by Kay | October 1, 2020
This review is from a potential client who consulted with this attorney.
| Consulted Attorney
Lemon Law Consult
I consulted Mr. Gayle about a Lemon Law Case. I would highly recommend his firm. They are professional, knowledgeable, and efficient. I did not pursue the case because the problem with my vehicle disappeared. However, if I need representation in the future, I will definitely go with them,
Posted by Eddie | April 6, 2020
This review is from a person who hired this attorney.
| Hired Attorney
Mr. Gayle gets results!
Mr. Gayle was easy to contact and talk to, as was the staff. My case was clearly fraud. Mr. Gayle handled it promptly, professionally and achieved the maximum results he set out for.
Posted by Terry | March 17, 2020
This review is from a potential client who consulted with this attorney.
| Consulted Attorney
Great Advice
Mr. Gayle met with us concerning a problem we were having with warranty work being done on our RV. He had reviewed the file that we sent to him prior to our consultation and was familiar with our situation. (Very impressive) He explained to us how these companies work and told us he was glad to go forward but that it would be lengthy and expensive and that we would most likely being throwing good money after bad. He made several suggestions of other options. We did not hire Mr. Gayle but did follow his suggestions. We were successful in solving our problem due to Mr. Gayle's honesty and expert advice.
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Posted by James | November 21, 2019
This review is from a potential client who consulted with this attorney.
| Consulted Attorney
I never stepped a foot into court
My wife and I purchased a vehicle from a Virginia dealership that one would believe was reputable. After purchase it was discovered that the dealer actually didnt have the right to sell it due to its lease return condition. After 85 days and a rather large bank draft, we never received the appropriate paperwork to obtain certificate of title. With one phone call to Mr. Gayle I was armed with enough knowledge that the dealership admitted their faults, overnighted the paperwork, and paid for my license fees due to my inconvenience. Ms. Jennifer was amazing to work with and the entire firm helped me immensely. Should I ever end up in the same situation, the only thing I would do different is I wouldnt wait the 85 days to contact Mr. Gayle and his associates. I worked and failed at getting my paperwork for 85 days. Within 30 hours of calling Mr. Gayle, it was being overnighted to my address. All because I knew what to say. Thanks ya'll. Your support to military and the community is much appreciated!
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Posted by anonymous | October 31, 2019
This review is from a potential client who consulted with this attorney.
| Consulted Attorney
Dealership Issues
I Consulted with the Front Desk / Intake Manager and she did a very good job answering my questions. Also giving me a reference point to my questions. She explained to me how the Firm could help. Great Customer service.
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Cost

We have not found any cost information for this lawyer

Contact for Details

Resume

AVVO RATING 9.7 (Superb)

Work Experience

  • Lawyer
  • The Consumer Law Group, P.C.
  • 2001 - 2014

Education

  • University of Richmond, The T. C. Williams School of Law
  • JD - Juris Doctor
  • 1979
  • Hampden-Sydney College
  • BA - Bachelor of Arts
  • 1976

Legal Cases

  • Thompson v. Kia Motors America
  • Full refund, and $31,500 legal fees
  • Wilkins v. Peninsula Motors
  • over $100,000 in punitive damages, legal fees over $50,000; won on appeal to the Va. Supreme Court.

Associations

  • National Association of Consumer Advocates
  • Virginia State Chair
  • 2003 - Present
  • Virginia Trial Lawyers Association, Consumer Law Section, Legislative Subcommittee
  • Chairman
  • N/A

Languages Spoken

  • English

Honors and Awards

  • Elected a Superlawyer
  • SuperLawyers
  • 2014

Publications

  • Virginia Trial Lawyers Association Journal
  • How To Evaluate A Claim Under Virginia's Lemon Law
  • N/A

Speaking Engagements

  • Military Law Section Fall CLE
  • Lemon Law
  • 2013
  • National Consumer Law Center Annual Conference
  • Warranty Law
  • 2012
  • Consumer Rights Litiation
  • Fraud - Protecting Your Client's Investment
  • 2011

Attorney endorsements

Received (7)
Given (1)
Endorse John
Lemon law Attorney | Apr 02
Relationship: Worked together on matter
"John is a premier Virginia consumer protection lawyer. His extensive knowledge and history of success in the practice area is an immediate benefit to his clients. Virginia citizens requiring an excellent lemon law, debt collection / settlement, or fraud enforcement attorney should contact John Gayle without reservation."
Unknown Attorney | Jul 26
Relationship: Fellow lawyer in community
"I endorse this lawyer completely. I have known John for several years now. During that time I have had the chance to talk with him and learn from him at several continuing education conferences, and am constantly amazed by his wealth of knowledge in the field of consumer law. If you are looking for help with a consumer matter, call John. You will be glad you did."
Lemon law Attorney | May 08
Relationship: Fellow lawyer in community
"I have had the chance to participate in several legal training seminars where John has been the instructor. There is no doubt that he is an expert in representing clients who are the victims of consumer law violations. In addition to being a very nice guy, he is a superb lawyer and fellow member of the National Association of Consumer Advocates. I highly recommend John!"
Lemon law Attorney | Oct 30
Relationship: Fellow lawyer in community
"John is a fantastic consumer protection lawyer. He has the skills, experiences, and credibility to help cheated consumers against bad businesses. I highly endorse this lawyer."
Consumer protection Attorney | Oct 07
Relationship: Other
"I endorse this lawyer."
Consumer protection Attorney | Aug 23
Relationship: Fellow lawyer in community
"I endorse John. He is a hardworking extremely knowledgeable attorney. He knows Virginia law and is able to help his clients get the best result possible."
Lemon law Attorney | Jan 09
Relationship: Fellow lawyer in community
"I wholeheartedly endorse John. When it comes to Virginia's Lemon Law and Credit Rights, particularly dealing with debt collector harrassment, no one knows it as well as John does. He is a remarkable fighter for his clients and has a vast understanding and working knowledge of the Consumer Protection Laws and the Virginia legal system. If you are in Virginia and you have a lemon vehicle or a problem with debt collector harassment, you could probably call a lot of lawyers - but you will not get anyone with the experience and reputation John has unless you call him. He is one of the best in the country at what he does. It's as simple as that. I highly recommend him to you."
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Bankruptcy and debt