John Cole Gayle Jr.

John Cole Gayle Jr. and The Consumer Law Group were fantastic in providing guidance on handling my ‘Lemon Law’ issue with Company “S”. As suggested, I used the example letter from their website and it worked so well this is now a closed issue! Company S completely agreed with my repurchase conditio...ns. Great engagement, a fast response and completely consumer-based focus, I truly appreciated it!!! Should the need ever arise again I will reach out to The Consumer Law Group immediately for any issues in the future.

I leased a new 2020 Honda Odyssey in January 2020. There has been an electrical popping noise coming from the speakers ever since I took possession of the vehicle. After almost 18 months and 7 visits to the service department at two local dealers, including work performed for 3 days by a Honda region...al field engineer, I contacted the Consumer Law Group. They immediately called me back and advised me of all my options free of charge before moving forward. They were extremely proactive and acted with a sense of urgency, making sure I was aware of the upcoming 18-month limit to sue under the Virginia Lemon Law. I am currently pursuing an arbitration case through NCDS and will absolutely retain Mr. Gayle to review the settlement offer.

I was referred to Mr. Gayle by another attorney in reference to a lemon that I was sold by one of these name brand automotive dealerships. I was in negotiation with the Corporate Office of the Automotive Company and was concerned with the numbers that I was presented. No matter what I said, they wo...uld not budge. I did a consultation with Mr. Gayle, he reviewed my paperwork and immediately confirmed that the numbers were wrong and that I was not being completely compensated under the lemon law. He equipped me with the knowledge I needed to get this transaction done. He did not pressure me to hire him, waste time or drag out the session to charge more. Though I was impressed enough to hire him, he suggested that I go back with the knowledge he gave me since I had already established an open dialog with them and see what they said. If they conformed to the outlines of the law, I wouldn't need to hire him and my case could be closed rather quickly. If they didn't, then he would take me on as a client. I went back to them with Mr. Gayle's notes and they acknowledged their errors. Included the missing items he pointed out and resent the final paperwork in less than a week to close the deal. Mr. Gayle and his staff provided excellent service!