John Cole Gayle Jr.

I called the office, a little skeptical, as in the past I have contacted a law office to handle a problem with a brand new vehicle, that within the first 3 weeks, was towed 3 times. That lawyer charged us $400 for a 20 minute consult and said there was nothing they could do. The Consumer Law Group co...uldn't have been any nicer and professional, the exact opposite of what I was bracing myself for. They walked me through every step of the way with my complaint on the purchase of a 2021 Travel Trailer, that was damaged upon delivery. Jennifer was the upmost professional, who followed up when she said she would, called me with status updates and even after their work was completed, called to check in on my family. I would highly recommend this law firm for any consumer complaints one may have, as they make every step easy and do not over promise. I will recommend this law firm to all of my clients in the future that have consumer problems.

I bought what I thought was a "barely" used car, at least that's what the dealership told me. Claiming it had been sold and returned the very next day, and boy was I getting a great deal! Well boy was I shocked when 3 months later I found out it had been owned for much longer and had also been wrecke...d. After I recovered from shock and found my ability to Google, I found Mr. Gayle. I wasn't holding out much hope that I could do anything about what had happened. Well, after one email and one phone call, I ended up at my face to face consultation. I was wrong. Not only did they violate my rights as a consumer, there were many other issues brought up that had occurred during the transaction when I purchased this car. The more Mr. Gayle explained, the more my faith in his abilities grew. By the end of this consultation, I knew without a doubt that I had come to the right place. The knowledge that he possesses in this particular area of law is extensive, and he is able to articulate it in a manner that is easily understood. Throughout the length of my ordeal, Mr. Gayle, Pam and the rest of the wonderful staff of The Consumer Law Group were absolutely fabulous. They remained in constant contact with me by email and phone to let me know the status through every step. Mr. Gayle was always happy to explain everything to me and was very sincere in his concern over my case. Contacting Mr. Gayle was the smartest move I could have possibly made. I would highly recommend him to anyone in need of legal advice.

Entering into an out of state sale for us with Virgina's #1 RV dealership we ran into some contract issues related to the adequacy of the product to be delivered. After several calls to local attorney offices on a Friday afternoon to no avail, we called Consumer Law, John Gayle Jr. Although he was u...navailable until Monday Pam was attentive, listened to our situation conveying true concern. We were able to talk through enough of the situation that although she was not comfortable giving specific advice we were confident in our position. A followup call on Monday involved Laura, who was given a synopsis of the situation, she conferred with Pam. With a specific set of question, the situation was discussed with Attorney Gayle. Within an hour, we received a return phone call from Laura with complete answers to the questions. Laura requested a call after the next meeting with the dealership on Friday with an update, concerns/issue or for support. Attorney Gayle and his staff were extremely helpful and timely and made us feel secure. We are very grateful that he could ease our stress and arm us with our rights as consumers without adding to our stress that is more than we can say for the RV dealership. Thank you, Attorney John Gayle Jr. for the advice, knowledge, and teamwork.