John Cole Gayle Jr.

John Cole Gayle Jr. and The Consumer Law Group were fantastic in providing guidance on handling my ‘Lemon Law’ issue with Company “S”. As suggested, I used the example letter from their website and it worked so well this is now a closed issue! Company S completely agreed with my repurchase conditio...ns. Great engagement, a fast response and completely consumer-based focus, I truly appreciated it!!! Should the need ever arise again I will reach out to The Consumer Law Group immediately for any issues in the future.

Contacted this firm when just beginning the process of trying to get Ford to declare my Motorhome a lemon. First contact was with Jennifer. What a delight to be working with her!! She helped explain the process, provided a draft Notification Letter, and answered process questions that came up. The... firm was in the ready should I run into trouble with Ford. Thankfully, did not have to get to that point. Ford accepted my complaint (and documentation) and have offered to repurchase my Motorhome. Jennifer was very helpful and kept me from making any mistakes during the process. Before you start your process contact Consumer Law Group!!

I was referred to Mr. Gayle by another attorney in reference to a lemon that I was sold by one of these name brand automotive dealerships. I was in negotiation with the Corporate Office of the Automotive Company and was concerned with the numbers that I was presented. No matter what I said, they wo...uld not budge. I did a consultation with Mr. Gayle, he reviewed my paperwork and immediately confirmed that the numbers were wrong and that I was not being completely compensated under the lemon law. He equipped me with the knowledge I needed to get this transaction done. He did not pressure me to hire him, waste time or drag out the session to charge more. Though I was impressed enough to hire him, he suggested that I go back with the knowledge he gave me since I had already established an open dialog with them and see what they said. If they conformed to the outlines of the law, I wouldn't need to hire him and my case could be closed rather quickly. If they didn't, then he would take me on as a client. I went back to them with Mr. Gayle's notes and they acknowledged their errors. Included the missing items he pointed out and resent the final paperwork in less than a week to close the deal. Mr. Gayle and his staff provided excellent service!

I had an issue with a used car I purchased. I sent a message and was responded to within hours that day by a pleasant staffer who provided me with ample useful information. The firm followed up with me, made sure I knew what I was doing, and did this all without a charge. I did not need to pursue ...the matter any further as a result of their responsiveness and helpfulness. Were I to have needed further assistance though I am very sure they would have been able to handle.