Cheryl and her team were kind, understanding, and extremely proficient. Cheryl was attentive and responsive at each stage of the process, ensuring that we understood each part in detail, and always took care to acknowledge our concerns – even when they were born of fear and nervousness – and assure us that they were not insurmountable. Cheryl responded to message quickly and thoroughly and never did we feel that we were lost, or left in the dark; she communicated what we needed to do, when, and how. And, crucially given the stresses of such a process, Cheryl was also clear about which items were must-haves and which items were simply desirable, making certain that we did not expend precious effort and resources on materials that made little difference.
Cheryl was always on hand to explain, in no uncertain terms, what exactly was required of me and my spouse, and the different scenarios that we might face during the application, so that no matter what happened, we felt prepared. Our case was processed during the pandemic, and even on ever-shifting pandemic terrain, Cheryl was knowledgable, confident, and forthright. We knew that if something was had recently changed or was going to change, Cheryl would know about it, and she always did.
In addition to her professional knowledge and experience, Cheryl was a valuable guide and support during the moments of the process where it is easy for an application to be overcome by their emotions: she was understanding and empathetic without overindulging in my unproductive worries, meaning that we didn't get bogged down in doubt.
I would highly recommend Cheryl and her team, and can not imagine having navigated without her.