Based on 3 reviews
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Posted by Richard, a Family client, Flag
Working with Laura was like working with your buddies spoiled kid sister. Initially she is very nice, but before long her true colors come through. She absolutely refuses to take phone calls and prefers to hide behind email or her legal staff (very nice paralegal, he did a great job). Don't even think about questioning her on anything...she will become offended and immediately withdraw from your case. DO NOT RETAIN THIS ATTORNEY...IT IS OBVIOUS SHE HAS SELF ESTEEM ISSUES (you'll know what I mean after you meet her), and has no business practicing law. BIGGEST MISTAKE I EVER MADE WAS RETAINING LAURA CARLSEN. SAVE YOURSELF THE HEADACHE, GO SOMEWHERE ELSE!!!!
Posted by Ricky Anderson, a Family client, Flag
I have been extremely impressed with Laura and her entire staff. She has bent over backwards to do everything I've asked. Her knowledge and expertise and especially her thoroughness in preparing my cases and representing me in all aspects is outstanding. She has handled 3 of my cases and I couldn't have been happier.
Posted by Mary Baldwin, a Divorce client, Flag
After a few weeks of trying to get an attorney to represent me in spike of my lack of financial resources my daughter and I met with Yonga Matsumoto [an account person] and Laura Carlsen [the attorney assigned to my case] of McKinley Irwin. From the very beginning we made it very plain that our purpose was to engage an attorney simply to help me respond to my husband’s petition for a divorce and attend a hearing to request an order for him to pay legal fees. .I could not raise their normal retainer of $3000. We agreed on $1000 and my brother and sister each charged $500 to credit cards to pay it. We asked several times to be sure that this should be all we would need to pay to get to the point where my husband would be required to pay my legal fees. They claim that this is not true but they cannot claim that they did not know that I have no money. But without their assurances that it should be enough I would NEVER have paid the $1000 as I knew I would not be able to raise any more. So, I did as much of the work as I could and Laura finalized the documents for me and submitted the appropriate responses and a cross motion for legal fees.
Then about a week later on April 19 – I received a message to call Susan Manns about my account. When I returned her call she said that she needed another $1000 from me and that I had to give her a credit card to charge and I had to do it “NOW”. I explained to Susan that coming up with the first $1000 was a hardship and that there was no way I could pay another $1000 until April 27 when I will receive a $3000 IRS refund. To that she said either I give her the money right then and there or they would drop my case. I said that I understood that Laura could not work on my case until I come up with extra money and that it would be fine as long as they picked it up again when I could pay the additional $1000 in a week. To my utter shock her response was that once they dropped the case that that would be it, that they do not do business with people who cannot pay their bills. In total disbelief I repeated what she said that they would drop the case and I would have to start over and she simply repeated that they do not work with people who cannot pay their bills. She was extremely rude and condescending and hung up on me when I tried to reason with her.
I have been in contact with one of the senior partners [David Stark] and he simply says that Laura will not do anymore work on my case and she will not represent me at the hearing in spite of the fact that she filed a notice of her intent to represent me with the court.