Wonderful Unexpected Blessing
My mother and I were involved in a head-on collision (not our fault). In the beginning, life/love challenged my mother and I to grow in charater through our experience with Mr. Murphy. After being in the accident it was difficult to stay present and trust life. The beginning interactions (w/ Mr. Murphy) challenged our patience, acceptance, character in general. Mr.Murphy was not physically in Nevada (we didnt fully realize that before) and we worked with his assistant Ms.Fisher (assistant). Our injuries and the feeling of wanting to give up tempted us to settle/give up fighting the good fight. I did not feel supported (at the beginning) by Mr.Murphy. Our first encounter on the telephone felt like a mistake. My lack of trust and lack presence in every moment made it difficult for an open/supported interaction. I did not feel good about it, but because I wanted to stop fighting the good fight of faith, I went with it. Im so glad we did. In the begining, it was difficult to answer the internal call and do what was needed to grow through this. There was not as much communication in the begining and there were a few things I questioned about our case. The more life/love offered these maximal soul growth opportunities through our interactions, the more I gave in to them. The more I gave in, the more I was able to appreciate and support the efforts of Ms. Fisher and Mr. Murphy. We worked majority with Ms. Fisher and she was such a blessing. Throughout the case, she frequently contacted us to make sure we were on the same page. When it came to dispursment, it was effortless and quicker than I expected. They did wonderful at hadling our bills that accumulated while we waited for the case to close. By the conclusion of the case, their support for our wellbeing and how to move forward was more than I could ask for. I am forever grateful to God/life for Mr. Murphy and Ms. Fisher. Thank you for this opportunity.
Response from Craig Murphy October 8, 2018
Thank you for your honest comments. I am always striving to make my practice better and achieve the best results for our clients. As you stated, you were involved in a very serious car crash. Unfortunately there were a number of issues involved relating to the crash. As a result, I discussed those very frankly with you during our very first telephone call. My policy is to discuss all aspects of a case with my potential clients. I believe that you and my other clients are entitled to an honest, straight-forward evaluation of your case and all the issues involved. In many instances that means telling you things that are difficult to hear and accept. However, it is best for you to hear about those issues from the beginning as opposed to hearing them at the end of your case when you could be taken completely by surprise if I failed to discuss the issues with you. I universally tell my clients that their job is to follow their doctors' orders and get the necessary treatment to get better. My job is to take dealing with the insurance company off of their hands so that you can concentrate on getting your life back together. In your case, I did not want to frustrate you or hinder your treatment by constantly telling you about the insurance company's attempts to avoid responsibility for your crash. Based upon your statements, I am not sure if telling you of all of the insurance company's attempts to avoid responsibility would have encouraged you or made you feel more inclined to give up and give in to the insurance company. However, you stood strong and we were able to get the insurance company to accept responsibility and through the battle were able to obtain a good result for you. Based upon your comments, I will make some changes and improvements to my communications. I thank you for informing me of your feelings because it gives me the opportunity to evaluate and improve my performance.