When I was charged with a DUI in Santa Clara County, I received a letter from these Felony chasers. Having no experience with lawyers at the time, I paid them in full to handle my case. The outcome from the entire process netted me the same results as those who had not retained any lawyers. The reason I can say this with certainty is because I talked with others in the work release program who were given the same punishments I was given, without any legal representation. For weeks I tried to contact Earl Carter Law, who stated that they would be able to help save my license from being suspended. No answer, hundreds of messages left on their machines, emails sent every week. The only response I received was when I threatened to report them to the Bar assc. for misrepresentation of their services. Even then did they help me? No. Did they talk me through this rough period of my life? No. Did they earn a single penny of the thousands of dollars I paid them? HELL NO.
Let this be a lesson to all potential customers of this firm. DON'T HIRE ATTORNEYS WHO SEND COUPONS IN THE MAIL.
Response from Earl Carter March 14, 2014
I am grateful for this feedback as it allows me to address a couple issues for any prospective clients. First, every single case is unique, with a unique set of facts. Consequently, any criminal defense attorney will tell you that it is difficult to judge whether you got a good deal or a bad deal by comparing yourself to someone else with a totally unique case and a different district attorney prosecuting the case. We are very good at getting our clients the best deal possible under the circumstances, but there are no guarantees.
Second, my phones are answered by a live person, not a message machine, or voice mail machine, Monday through Friday from 8 to 5. We take pride in making ourselves very accessible to all of our clients in this way.
Third, I take any client concerns very seriously and I am happy to refund fees to any client who is not satisfied. I would have certainly offered the same to this client if they had contacted me. I have not spoken to this client, but if they will contact me, I will offer them a refund of their fees.
With all of that being said, we will take this as constructive feedback and continue to strive to improve.