Bonner Charles Walsh

Bonner Walsh

I wanted to take the time to respond to this review. While Lavette was not my client, she was one of the millions of class members in a class action that was resolved in 2020. Since that case closed, I have assisted thousands of people with issues they had or just generally with the claims process. Generally, I get along with everyone during this process, but given the numbers sometimes people are just not going to mesh. There were more emails exchanged than noted. The last two emails Lavette referenced sending me, were blank, did not ask a question, and were after I had made an inquiry for her and had advised it would take some time for Hyundai to get back to me. The sending of duplicative blank emails rubbed me the wrong way and I let her know. However, there was not an email “basically telling me F off” at least that is not how I read it or it was intended. Regardless I am open about how I do business. There was no confidential information in these emails, so below is the email string for you to judge. The actual emails are in quotes following the explanatory headings. Due to how AVVO formats these I am inserting "_'s" to separate them. ______________________________________________________________ The claimed “F off Email” ______________________________________________________________“I am a very responsive individual. I try and be respectful of people and their time. I am sorry that you did not find it that way. I sent a further response with information that I obtained. Since you do not find me as someone you would like to interact with I suggest that you follow with someone else should you need further assistance. In case you missed the other email, it seems that information was requested but you did not respond and deadlines were missed. I hope that you are able to find the assistance that you need.” ______________________________________________________________ Lavette’s email “calling me out.” ______________________________________________________________ “You are a very rude individual. I sent the second email in error. The 3rd email was sent because I didn’t get a response from you when I sent the corrected VIN, considering how quickly you responded when I sent the incorrect VIN. The hundreds of emails you get per day is not my concern. The way you responded today with that unprofessional email, I sure could have responded a few days ago with a more appropriate email. I will just wait to hear from you. “ ______________________________________________________________ My initial email following the blank emails that were sent. ______________________________________________________________ “I got your first, second and current email on this. I have reached out to who I needed to. In fact, I did it Wednesday at 3:16:30 pm. They have not responded. I have followed up twice. I get hundreds of emails each day. You don't need to keep responding to the same one with blank info. If you have questions or something fine. But please do not send me blank emails that take zero time for you to generate. I try and respond to each and every email with substance. I ignored the last few because they were blank. Please wait at least until next Tuesday to reach back out. I hope to have some answers before then, but I am not in control of how fast other people respond to my inquiries. Bonner”