Jessica Marie Jaramillo-Moreno

I asked for help with a custody case, paid the retainer, then never heard from her. When I reached out to her after months of not hearing from her, she responded a mediation appointment was made. We never reviewed what would happen in mediation. I was not granted any of the items I wanted in mediatio...n, I now have to drive 3 hours, 3 to 4 times a month to take MY son to His dad. I lost every spring break with him. my life is controlled by this visitation schedule.

I was very disappointed with the services Ms. Jaramillo provided me or should I say did not provide me. She started off super attentive and confirmed that she was able to take on my case. She quickly charged me a retainer of $2000 to start working on my case. On 1/12/22 she appeared to my 45 minu...te court hearing via zoom and told me that she would follow up with me. I waited weeks for a call from her. After 2 weeks of not hearing anything back, I began to contact her leaving multiple voice mails which she never returned. I than began reaching out to her secretary who was also terrible about returning calls. It was another 2 weeks of me playing phone tag with the secretary because she nor Ms. Jaramillo could return my calls or give me answers. Excuses like Ms. Jaramillo is in court this AM but open in the afternoons. Then I was told that Ms. Jaramillo had to take a week off leave due to a family emergency. I patiently waited and on 2/7/2022 (one month since Ms. Jaramillo and I had last spoken) I contacted her secretary again to find out the status of my case. That is when she informed me that Texas did not have jurisdiction and that Ms. Jaramillo would not be able to represent me in my case. What was most frustrating is that there was a deadline to respond to court document that I provided Ms. Jaramillo from day 1 and she never advised me. I contacted Ms. Jaramillo by email this time to share my frustrations and that I wanted to withdraw from her services and receive a full refund. Ms. Jaramillo finally responded via email to give me a withdraw approval. I never received an apology or a call back. And, was only refunded $800 back. I would not recommend her law firm to anyone unless you want to be cheated out of your money and get nothing resolved. She is unprofessional and unreliable.

I was recommended to Ms. Jaramillo-Moreno and it was the best referral and recommendation I could of gotten. What was suppose to be just a simple case of modification in child support turned into a custody case for primary conservator. My ex husband even asked for a child home evaluation. The ...child evaluator was not on my side didn't hear my concerns, didn't listen to my children. The evaluator picked my ex husband as primary conservator on her report. When it was time for trial Ms. Jaramillo- Moreno told me that the report could hurt me and we went to trial. Ms. Jaramillo- Moreno was AMAZING during trial and I ended up winning the case and stayed as primary conservator. I could not THANK her enough for listening to my concerns. I would recommend her a million times.