Shane Laughton Brabazon

Shane Brabazon

I make every effort to call back prospective clients even if I know I will not be able to handle their case. I do for two reasons; 1) I may have misinterpreted the reason for their call, and, after talking to them, learn I actually can assist them and 2) I may be able to point them in the right direction by providing them with a few names of attorneys that may be able to take their case. The legal process can be confusing and persons may develop anxiety from the process. Sometimes, I only have 5 or 10 minutes to talk to a person as many times these calls are made in between court appearances. If I get called to court, I may need to end the call quicker than expected. A couple of things that concern me when a prospective client calls; While I am happy that you are calling me, my time is limited. I generally will ask questions as a way of learning about the most important facts first. If time permits, I will get into more "detail". When I ask a question, my hope is that the client responds to my question, as opposed to providing me details about something that happened several years ago. Second, I will not interrupt you while you are talking, so I would expect the same consideration from you. I am telling you these things, not as a benefit to me, but as a benefit to you, either to inform you so you may be prepared, or to explain to you so understand the reasoning. In addition, if you already have an attorney, it is not my job to critique your attorney. If you lack trust in your attorney....bottom line.... you need to find another one. But DO NOT expect me to offer an opinion on 'how good' your attorney is or whether ' I would handle it the same way', etc. Finally, after telling a person two times that I have to end the conversation because I need to go into court, and they continue to press me for information about their attorney, I will have to terminate the call. I take issue with how this 'anonymous' review summarized our discussion. Most times I talk to prospective clients, they are very polite, courteous and respectful. In fact, I am regularly complimented by prospective clients who are just happy someone called them back or genuinely comforted that I took the time to listen to their situation. I look forward to talking to prospective clients.