5.0 stars 22 totalReview John Crane
Posted by Rebecca
John is not only the most honest lawyer I have ever met, but his customer service is really on the same level as going to Le Bernadin or Bloomingdales. He really does go out of his way to make you feel as if your matter is the only matter he has. My family member left a home in disrepair. Not only did John arrange to find a plumber, contractor, and get the home salable, but he also handled everything with the humor and grace I needed in such a difficult time.
John handled the real estate transaction as flawlessly as others here have mentioned, giving me all necessary updates. However, it is John's personality that truly separates him from most other people on the planet. I have worked with many very competent attorneys, and while John is extremely competent, it is the feeling that he cares that makes John special.
I most highly recommend recommend John Crane for any probate matter to anyone that wants to work with a patient counselor that actually cares and appreciates old fashioned customer service, or as John calls it, a concierge level of service.
Posted by Peter
I have worked with John Crane as co-counsel on various legal projects for many years, as well as directly referred many of my own clients to him. John's expertise and professionalism are unmatched. He is an absolute pleasure to work with, and all clients whom I have referred to him have been extremely pleased with his services. I cannot recommend John enough for any type of Real Estate and/or Commercial Litigation services in the New York City area. He is an absolute pleasure to work with, and truly an outstanding attorney.
Posted by Sarah
My husband and I just completed the home buying process and could not be happier with the partnership we had with John Crane. His professional, knowledgeable, and gregarious demeanor put our anxiety to rest about the daunting process of buying a home. John answered our countless questions and explained each step of the process, breaking it down to easily understand. He was always there anytime we called or emailed and communication was seamless. We could not recommend John Crane more! Thanks John!
Posted by Vlad
I recently purchased a home in Staten Island and John Crane was a tremendous asset! I found him through Avvo and this was my first transaction with him. He definitely delivered on all of his promises and was very responsive to any questions throughout the entire process. I live in Florida and although I wasn't able to make it to the closing, John and his team were very accommodating and made sure everything went smoothly.
I have dealt with numerous attorneys and buyer's agents in the past, but John Crane was easily the best I've encountered. The level of professionalism and customer service he provides cannot be beat. I would definitely hire him again out for any NY real estate transaction.
Posted by Pratiksha
My sister and I are first-time home owners but John made the whole process so smooth that it felt like it was our 10th or 11th purchase. He guided us every step of the way keeping us well-informed. He is available via text/email round the clock and he responds to your questions right away. Not only did he help us with the closing, he also gave us great recommendations on home insurance, mortgage loans, and everything that we needed to secure our home. I would highly recommend John M. Crane for all real-estate related issues. We look forward to working with him again in the future. He is definitely your guy if you want a highly organized, detail-oriented and above all friendly and approachable attorney to represent you. He will make you feel like your case is his number one priority with no delay in his dealings. It was a great pleasure working with you, John.
Posted by Pam
I was buying a commercial property and John caught the fact there was an open permit for a laundromat that had been operating for over 12 years. I was going to close but John insisted the seller close out the permit. Over 4 months later, the Seller got all approvals at a cost of almost $20,000. John is the real deal and I saved many times what his legal fee was! He has all my business.
Posted by Lenny
What can I say but positively amazing? He sent the contracts out within 2 hours of my selecting him. I was in Asia and gave him Power of Attorney. I was kept informed. His office staff is also tremendous. Two days before the closing I received an email detailing the financial adjustments and clearly itemizing the expenses and profits I could expect. Within 24 hours of the closing, my account received a bank wire for the full amount and a few days later I received an international package with copies of all documents for my records in a binder. This wasn't just a legal service, this was customer service the way it should be. One of John's clients already called him the Bloomingdale's of Bankruptcy, but his customer service is honestly even better than that! A heart felt thanks and while John is not a discount lawyer, his service shows that sometimes you really do get what you pay for!
Posted by Camille
I read John's reviews and was shocked when I called his office and his assistant told me to hold on. Within a minute, John picked up the phone. I told him I was selling my coop and needed to do things quick because I would be leaving the country. With a bit of humor, he said "why does that worry you" and suggested closing by power of attorney.
When John sent me the contracts to sign, he also enclosed a power of attorney. It could not have been simpler. John and his staff handled everything from start to finish, and I received an email after the closing indicating that a wire had been sent to me in the Middle East for almost 2 Million Dollars.
Trustworthy, on top of things, and a pleasure to work with. I cannot describe how simple it is to work with John and his staff.
Posted by Judy
I used John Crane as my attorney when I sold my home. My accountant had told me before I ever contacted John that I could not do a 1031 exchange. Within the first five seconds of speaking with John for the first time, he assured me that my accountant was wrong and set up a conference call with the Qualified Intermediary who confirmed the fact that I was eligible to do the 1031 exchange.
Although the sale of my home involved evicting a holdover tenant, and a buyer that had financing issues, John handled everything with calm and a sense of humor. He was able to respond to any question I had promptly. John had a way of explaining things that made me stay calm and minimized my stress. My closing was an absolute breeze. John was thoroughly prepared and explained everything to me so that I was aware of how this transaction would impact my 1031 exchange.
Naturally, I used John for the purchase of my new Manhattan condo as well. Despite his busy schedule, he was able to promptly review all of the condominium documents, the contract of sale and even prepare a rider modifying certain terms so that they were more favorable to me. When it came time for me to sign the contracts, John was busy that day and in order not to stall the process, went above and beyond in enabling me to sign the contracts and return them with the down payment so that my bank could expedite the loan application.
In fact the best way to describe it is to quote what I wrote to John in an e-mail, "I am very impressed with your flexibility in making things work despite your schedule. You don't stop the flow in the process. You find solutions to overcome obstacles together with a relaxed approach that it makes difficult situations seem easy when in reality it is very difficult."
I am very happy with every contact I have had with John and his staff. I could not imagine anything they could have done to make either transaction smoother.
Posted by Gabriel
There is nothing I can say that will do justice to what John Crane actually does for a client. I was selling my condo in Manhattan and within 30 minutes of my Realtor sending John and I an email introducing each other, John personally called to introduce himself. Within the next hour, John sent out an email to the buyer's attorney with the Contract of Sale already prepared and attached. The buyer's attorney returned the contracts on a Monday and John had called me the same morning to say he had them.
I was leaving for Europe that afternoon for two months and could not get into Manhattan to meet John. I live in New Rochelle and was worried that the deal would die if I did not sign. John stated that he put in a clause that permitted signing by electronic signatures and that he could prepare a Power of Attorney for me to sign as well for the closing, but that he needed the original. I told him that I had a notary in my family and could get the document notarized right away.
John explained he had another closing that afternoon in Bronx and that he would come by my home and pick up the original documents. I explained I had to leave by 2 pm and could not wait. This was at 11am. By 12:30, a man in a suit was walking up my driveway. John Crane had took the train to his home, picked up his car and drove from NYC to Westchester in order to pick up my contract and power of attorney.
While this might be personal service, over the next two months, John went even further. He was able to get my payoff letter even though I wasn't there to speak to the lender and I was updated by email so that I felt fully informed. After the closing, John emailed to tell me it was over and I explained that I would be returning in two weeks. John offered to wire the money into my bank account and within a few hours, I had all of the money I had been expecting without any of the stress of attending a closing.
His post closing work was even more superb. I received a binder with copies of all documents, organized and tabbed so that the entire closing was perfectly understandable even though I was not there. I have recommended two family members to John and while there deals are still ongoing, they are equally impressed.
I have used litigation attorneys, estate attorneys, corporate attorneys, and real estate attorneys. John really delivers customer service at a level that surpasses your wildest expectations. Add to that the fact that he has a vast amount of NYC real estate experience and you have one tremendous attorney!