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5.0 stars 26 totalReview John Crane
Posted by Thuyet
The reason why we decided to use John's services in purchasing our first home was the initial phone conversation. We were calling to ask for his quote and it turned into a 30 minute conversation about the entire
home buying experience. That level of detail and taking the time out for potential clients spoke volumes. John and his office were great throughout the entire process and kept us updated every step of the way!
Posted by Camille
All I can say is working with John is like going to the spa. You end up so relaxed!
I called John's office, asked to speak with him, and his assistant put me on hold for about 10 seconds. A male picks up the phone and with a raspy type voice says "this is John Crane, how can I help you?" I then got to explain to him that I was selling a condo on the upper west side that I had not been living in for the last couple of years and was going to buy something else. Without hesitating, John asked if I had ever heard of a 1031 exchange, explained it to me, and had me motivated to purchase not only one, but two additional units so that I could have a primary and rental income.
John then explained his process and how he was different, mentioning how he frequently closes for people overseas by Power of Attorney so that I did not have to worry about coming back for the closing. He even made a joke about how I would save more on airfare than he would charge in fees...which turned out to be true! Simply put, John kept me informed at every step of the way. He has an instinct (or maybe it is 20 years experience) in that every email he sent was either important or perfectly timed just to say "the only reason you haven't heard from me is because nothing is going on".
My girlfriend (who is a real estate agent) wanted me to use some fancy firm. I called to speak to the attorney and was told that he would call me back. The following day his "associate" called me back and said he would be handling the account. After John explained the 1031, I asked this attorney about the 1031, and he said "you don't qualify because it was your primary residence and you never rented it out." John spent about 20 minutes on the phone with me that first time and I could not even get the fancy "partner" to pick up my call or call me back. I think this is what differentiates John from other law firms. It isn't just business, it is personal and caring. The associate at the other firm made it clear I was a "customer", "his partner was busy" and that they would make time for me when I had a contract that they could make money from.
In making my decision, I called John back and he again got on the phone. He also called a 1031 company and had a conference call so that we could explain my situation and the owner of the company could verify that because I didn't live in the condo for the prior couple of years, that it would qualify for a 1031 because it was now viewed as an investment property as John had said.
Needless to say, I selected John and his service was far superior to anything I have ever experienced. I knew what my expenses were well before each closing. He gave me his cell number and instructed me to text him. When I explained I would be out of the country a lot of the time, and asked if he would use What's App, he immediately agreed and I had an almost instant line of communication with him. The fancy firm quoted me a price of $3,750 and John's price, including the 1031 was $3,250 per transaction. He delivered more than I could ever have expected, was always professional and did everything ahead of schedule. John is as trustworthy as I could ever expect. His staff is very well trained and personable, but I had John's cell and never really spoke to the staff. They would send me emails and wiring instructions and make sure everything was on track at all times, but when you work with John, you get John and honestly, I just finished an estate proceeding with another firm and I can really see the level of service John delivers when comparing it to another firm.
All 3 transactions were unbelievably successfully done and I cannot thank John enough.
Posted by Hezi
The due diligence was thorough and everything went very smoothly after I gave John the power of attorney. But what truly amazed me was how responsive John is. There was never a single worry about why he hasn't reply, because he writes me back in 10 minutes all the time! I'm now writing this review from my newly-purchased UWS apartment, and being very grateful for finding John through Avvo.
Posted by Tony Robinson
John provided an outstanding service on the closure of our property in Manhattan. Based in the UK we were looking for a lawyer that responded quickly and made the whole process easy and efficient. The whole process was made so easy by Johns outstanding level of service, attention to detail and working with multiple parties to ensure a fast and easy process. A true advocate of putting clients first and understanding their unique situation. John is a delight to work with.
Posted by Rebecca
John is not only the most honest lawyer I have ever met, but his customer service is really on the same level as going to Le Bernadin or Bloomingdales. He really does go out of his way to make you feel as if your matter is the only matter he has. My family member left a home in disrepair. Not only did John arrange to find a plumber, contractor, and get the home salable, but he also handled everything with the humor and grace I needed in such a difficult time.
John handled the real estate transaction as flawlessly as others here have mentioned, giving me all necessary updates. However, it is John's personality that truly separates him from most other people on the planet. I have worked with many very competent attorneys, and while John is extremely competent, it is the feeling that he cares that makes John special.
I most highly recommend recommend John Crane for any probate matter to anyone that wants to work with a patient counselor that actually cares and appreciates old fashioned customer service, or as John calls it, a concierge level of service.
Posted by Peter
I have worked with John Crane as co-counsel on various legal projects for many years, as well as directly referred many of my own clients to him. John's expertise and professionalism are unmatched. He is an absolute pleasure to work with, and all clients whom I have referred to him have been extremely pleased with his services. I cannot recommend John enough for any type of Real Estate and/or Commercial Litigation services in the New York City area. He is an absolute pleasure to work with, and truly an outstanding attorney.
Posted by Sarah
My husband and I just completed the home buying process and could not be happier with the partnership we had with John Crane. His professional, knowledgeable, and gregarious demeanor put our anxiety to rest about the daunting process of buying a home. John answered our countless questions and explained each step of the process, breaking it down to easily understand. He was always there anytime we called or emailed and communication was seamless. We could not recommend John Crane more! Thanks John!
Posted by Vlad
I recently purchased a home in Staten Island and John Crane was a tremendous asset! I found him through Avvo and this was my first transaction with him. He definitely delivered on all of his promises and was very responsive to any questions throughout the entire process. I live in Florida and although I wasn't able to make it to the closing, John and his team were very accommodating and made sure everything went smoothly.
I have dealt with numerous attorneys and buyer's agents in the past, but John Crane was easily the best I've encountered. The level of professionalism and customer service he provides cannot be beat. I would definitely hire him again out for any NY real estate transaction.
Posted by Pratiksha
My sister and I are first-time home owners but John made the whole process so smooth that it felt like it was our 10th or 11th purchase. He guided us every step of the way keeping us well-informed. He is available via text/email round the clock and he responds to your questions right away. Not only did he help us with the closing, he also gave us great recommendations on home insurance, mortgage loans, and everything that we needed to secure our home. I would highly recommend John M. Crane for all real-estate related issues. We look forward to working with him again in the future. He is definitely your guy if you want a highly organized, detail-oriented and above all friendly and approachable attorney to represent you. He will make you feel like your case is his number one priority with no delay in his dealings. It was a great pleasure working with you, John.
Posted by Pam
I was buying a commercial property and John caught the fact there was an open permit for a laundromat that had been operating for over 12 years. I was going to close but John insisted the seller close out the permit. Over 4 months later, the Seller got all approvals at a cost of almost $20,000. John is the real deal and I saved many times what his legal fee was! He has all my business.