Frank E. Mann III

Simple task such as returning a phone call, answering basic questions via email, supplying correct court appearance times and dates, omitting necessary documentation for the clients discovery process, a proper introduction to the associate attorney that would be representing, more than 1 line sentenc...es from a blackberry to address our sincere concerns, a timely reply to our emails if any at all, respecting the time of the client and the court by at least appearing on time to a hearing, an invoice or description of services rendered, became non-existent. Please know that we did take the requested routes of contact per your policy, but after a week of unanswered emails and a rapidly approaching uncertain court date, we needed answers quickly. Mr. Mann, we trusted you and your team to handle this crisis. You assured us, you were confident in handling our case and we trusted you. This may be true for you, but clearly not of your staff, with the exception of Nicole. After your assurance, we didn’t hear from you again. I personally believe that you are a competent attorney and confident that YOU could’ve easily handled this case, however, with the exception of 1 individual in your employ, your staff and associate attorney are beyond unprofessional. There were only 2 occurrences where work was actually being performed on our case to our knowledge, once when you verbally berated your staff during the first 2 weeks of acquiring your services, due to them not properly delivering my documentation to you and the last 4 days prior to going to our embarrassing hearing as my wife was in correspondence with Nicole. I would like to believe I am a fair and just man, with ethics and values, but at no time, should a client ever be treated in the manner that my wife and I have had to suffer under your firm’s inability to meet minimal expectations. Understandably, you may be in question of my explanations of the prior events that have transpired and may even believe that I am attempting to embellish my statements. For this reason and for your records, I am requesting a statement from the presiding HON. BRENDA MULLINIX and Attorney W. Tyler Moore Jr., both of which aided me on the day of my hearing when your associate attorney could and would not; also a brief statement from a third party, non-biased attorney regarding the level of professionalism and handling of a similar situation. Again, I’d like to reiterate, that I do believe you are a good attorney, but I want to make sure you are fully aware of the inner workings and breakdowns within your firm, not only from my point of view, but from the views of your peers. I am requesting at this time, as you are also a man of ethics and values, that you find just cause to refund me a significant portion of the total monies that I have paid until this point, $1,950.

He failed on so many levels as an attorney. He failed to keep many court hearings-delaying my case longer than it shouldve, failed to communicate & failed to keep my trust as his client. When he actually did communicate w/ me, he was extremely rude & impatient! I really should've done more homework o...n this guy before hiring him & believing his phony website! I wouldve found out that just as fast as he takes on a case, he "legally withdraws" from them- and thats a public fact! During my time as his client he withdrew from 6 out of 9 cases! Not a very good background to have as an attorney.