Nicholas R Ranallo

Overall, Nick was great to work with throughout the case. I simply asked if he had received a response from the parties he was contacting regarding a tenant issue. Immediately after I asked, he responded by questioning the status of my bill. While I understand the importance of payment, I was trying ...to clarify whether the situation was fully resolved. Instead of offering a professional update, his reply came off as rude, telling me I needed to pay my bill immediately. I paid the bill, but I will not be working with him again. It felt unprofessional to shut down a client who was just seeking clarity, especially as this was my first experience dealing with a situation like this. Unfortunately, I won’t be returning to him in the future.