Kenneth Herbert Carlson

Brittany helped my husband and I break a lease with a very unreasonable landlord and avoid threats of credit claims, legal actions, and outrageous fees. Life happens and we had to move out of state. Brittany was not only very knowledgeable but was great at calming my anxiety about the situation. She ...answered every question we had at a very reasonable price. She even offered to do a second call when we didn’t use all of our prepaid consultation time. She was easily accessible and always responded even on her off days, evening hours, and weekends. I would recommend Brittany over and over again. This was our first time needed legal help and felt like she treated us like a friend.

During one of the most horrible, heart wrenching times in my life, Brittany Torbert was there for my family. There were times where I literally felt as if I could not go about my day, due to the Landlord and his tactics towards my family. Even as I sit here to write this, I feel a deep rooted s...ense of despair and sadness at what my family and I had to endure. Our roof began to leak, water pouring down the walls, going into the sockets, sparking, not working, heater stopped working, floors rotting, ceilings mushy, mushrooms growing on my walls; I had trusted this man, and had a belief in humanity, that people are generally good and mean well and will do the right thing given the opportunity, so I waited and believed him, asking , pleading, for him to please fix the issues...until one night, in the middle of the night, my daughter's ceiling caved in on her beautiful pink princess room, crushing her bed, her pageant crowns, moldy insulation in mounds covering her floors and destroying all she loved. She could have been killed. piece of sheet rock sprawled about the room. When I called him, crying, asking for some sort of help or relief, my Landlord, made a joke of it, saying it was like the story Chicken Little. This was no joke to the little girl who lost her dream room, who could no longer have friends over to play, no joke to a family who could not use so many rooms or normal facilities due to the damage.....Then he actually told us we should have chosen an apartment if we wanted repairs made. A story of a home, full of laughter, births, dreams... shattered by lies. Our Landlord refused to fix, and even became angry, by turning off utilities at points, and trying to evict us when we sought help, and information on rights. Brittany has been there for me, teaching me about the law, her knowledge has not only been towards winning a case, but in actually helping my children and I to learn, grown, know what to do, and feel like we have someone in our corner. She has been a Rock of support, when our house was deemed inhabitable for humans by the county, and we had to stay in a motel, in hopes he would fix the issues, even during Easter .....No one could imagine the pain, heartache, and sadness that one feels looking into the eyes of their child who is going through these issues. We only tried to make it a fun adventure for them, but deep down knowing all the man had to do is what is required by a Landlord. Brittany helped me pro per, which I had no idea in the beginning of all of this what that meant, but she taught me, it means that you can represent yourself, while seeking her guidance, which really help financially, especially if you are a Mother of 5 children. Step by Step, even when in court he would continue to try to hurt us by saying lie after lie, she was there to listen, and assisted me in how to respond appropriately in ways that the Judge knew and honored because they were the proper lawful steps. The day that we won against him, won that he was in the wrong trying to evict us, was a day of glory, of justification of truth, of how the law prevails, because not only I, but my children learned that bad people do not get away with things, they saw their Mother fight for them, for what is right......and they knew that this beautiful soul, this amazing Attorney, who is only out to help people who can't do it themselves, who actually cares about people, and Justice, was by our side......This is a life lesson for them about how people are in their corner, we are not alone, there is actually a time and a place where Justice Prevails. Even after we won, this man continued to try to hurt my family and I with scary and weird illegal tactics, and she was in our corner once again. We NEVER could have known what to do, or known our rights, if not for her.

I highly recommend Brittany Torbert for any tenant-related legal issues. She provided outstanding guidance and representation throughout my case with my landlord that tried violating my rights and giving improper notice to get me out early and she got me extra time plus good money for relocation. I ...feared that I had to go to court, but Brittany’s “Demand Letter” was very effective and impressive. She crafted a clear, concise, and compelling document that effectively communicated my position and demands. Brittany was responsive and communicative, keeping me informed every step of the way. She was empathetic and understanding, taking the time to listen to my concerns. Thanks to Brittany Torbert, I achieved a favorable outcome and can now move forward with peace of mind.

I went from being terrified of being evicted because of Covid shutdown and loss of earnings to feeling empowered and having fun representing myself "In Pro Per". When my big corporate landlord raised my rent by $200 as soon as the emergency order was lifted in LA, I knew I couldn't afford it. I've be...en here for 12 years and I've always been a good tenant and paid on time. There are covid protections in place that you can read about on Ken's fantastic informative website. Landlord's are counting on that fact that you will be ignorant of the laws and be intimidated into moving out so they can raise the rent even more. I am trusting and doing everything according to Ken's brilliant system. I'm so glad and thankful to stop feeling like a victim and start beating my narcissistic bully landlord and his dishonest attorneys at their own game. If you represent yourself, keep a good attitude and be willing to run down to the court house to file papers and get orders at the drop of a hat. I had to run back a few times because I forgot something but Ken's system works! It will cost money, but not nearly as much as if you've hired an attorney on retainer. Think of all the money you are will be saving by staying in your home during this process and not paying rent. I'd much rather give it to Ken and still save a ton of money in legal fees. Ken has a great sense of humor and has calmed me down and encouraged me every step of the way. We still have quite a ways to go but I can honestly say, I trust Ken Carlson. I'm looking forward to winning and working out a way with my landlord to stay in my home. Ken's staff is great too. Just stay organized with a good filing system, record your calls so you don't miss anything and do some deep breathing and stay positive! You'll be fine if you follow Ken's instructions exactly. Thank you so much Ken, Julie and Keven. I truly appreciate you.

I can’t even begin to explain how overwhelmed I was throughout this process and how totally confident I was made to feel by Brittany. She went so far above and beyond what I could have ever imagined and she was always so easy to talk to and provided me with the extra boost of confidence when I felt l...ike I was fighting a losing battle. She knows her stuff so well and she will work tirelessly until her job is complete. Even if that means working around the clock on the weekend. Like I said she gave me hope when I thought there was nothing else I could do. She also offered very logical alternatives to each step in this long and stressful process never making me feel forced into any decisions. All the while reminding me that I’m important and the landlord shouldn’t get away with all the horrible things they had done to me in an attempt to bully me out of my living situation. I don’t know too many other attorneys that are able to do all the things that Brittany and her team were able to do and do so well.