Rosemarie Merrill

I was assigned to Ms Merrill through Legal Shield after I submitted the medical facts and basis for legal action. I called as instructed and from the moment I got out my name she went off. No exaggeration. She started with "I'm reading this and you make no sense." The info I gave was dealing with tw...o separate dates, that culminated in leaving me without an medical care. Every time I started to clarify she interupppted me, and every interruption she got louder and her tone more angry. To this point when she tells me if I do not have fatual dates I must be lying, I asked should I call her back? "WHY?" I said you seem agitated, (we were getting no where) she laughed saying "OH I knew you were going to do this, that's OK I will put it into the letter I write" WHAT?? You can't keep your story straight. Now you're telling me I'M agitated❗ I reminded her of my words, "I said you sound agitated". Through the research I've done on medical malpractice you have one yr. My deadline was/is three-two weeks away. She said some are 1yr others 3yrs. Ms Merrill then started going through the steps I would have to take, asking me "so do you have a professional Dr to validate your claim? Reiterating she could didn't know what I wanted from her. I'm 69, and yep my mind works a bit slower. I could feel the tears welling up as she's quoting "torts" and "SO what do you want?" She must have picked up on my voice crackling, since she asked, SO WHY ARE you SOBBING? I said I'm not, that when again she called me a liar. At this point, I thanked her said goodbye, called back to Parker Stanbury and explained that I needed another attorney. The unprofessional manner in speaking to a paying consumer through legal shield goes beyonc shocking. In the end I will speak with anew attorney Monday, one yr is the statue of limitations for "Medical Elder Abuse". Consumer and/or customer service in her profession works against her. A few words for her, If you do not like your job change it, and if you do like it perhaps read your reviews and work on the repeated low marks.

I am writing to formally express my dissatisfaction with the consultation I had with Ms. Merrill. From the beginning of the call, I was repeatedly interrupted and not given a fair opportunity to explain the details of my situation. Nearly every attempt I made to speak or clarify the facts was cut ...short. This made it impossible to properly present the context of my case. Additionally, I found Ms. Merrill’s tone to be dismissive and unnecessarily confrontational. Rather than listening to my concerns, she appeared to minimize them and responded in a manner that felt condescending and unprofessional. The interaction felt more like being reprimanded than participating in a professional legal consultation. Prior to the call, Ms. Merrill asked me to send all of my supporting materials, including documentation and a video recording. I promptly provided everything requested. However, during the consultation it became clear that the evidence I submitted had not been reviewed at all. This was particularly frustrating, as I had taken the time to organize and provide the information she specifically requested. My reason for seeking legal assistance was straightforward: I wanted guidance and help with sending a cease-and-desist letter regarding an ongoing dispute. Instead, the conversation was quickly redirected toward pursuing a defamation lawsuit and discussing statutes of limitation—topics that were not relevant to the assistance I was seeking. When I attempted to return the discussion to the original issue, my concerns were again dismissed. Overall, the consultation was a deeply disappointing experience. I felt unheard, disrespected, and unable to meaningfully communicate the facts of my case. I believe a professional consultation should involve listening to a client’s concerns, reviewing the materials provided, and engaging in a respectful and constructive discussion. Unfortunately, that was not my experience in this case.

Not surprised to find out that there is a very low star rating here. Ms. Merrill repeatedly dismissed my disclosures of trauma with a tone of contempt, treating my consult with an attitude as if a trivial issue like a paper cut. Despite my vulnerable information handed to her with trust, she silenced... me during calls, refusing to let me speak calmly or address potential wrongdoing by others. Her demeaning tone and refusal to engage ethically transformed her role from advocate to I dont know what, exacerbating my distress and violating the trust of the attorney-client relationship. Her behavior blatantly disregards professional standards of compassion and diligence.

It was a complete waste of time trying to talk with this attorney. I was accused of being rude, loud and offensive. A real first for me. She spent most of her time taking her pent up anger out on me. Example "I will not tolerate your type of behavior and raising your voice to me." Huh? She was ...on Speaker Phone and 1 other people heard our entire conversation. They agreed this attorney was "on the edge of a nervous breakdown." I wanted to get off the phone asap, apologized if I had offended her and said that it was not my intention. After that, she criticized me for apologizing, told me to simply change pharmacies and finally admitted that she didn't know anything about the topic in question. It was a totally inane conversation that questioned her own professional liability. That was the legal advice I pay for monthly? I use a pharmacy that is a block away from my home and extremely convenient. However, she didn't even give me time to explain why I wanted to stay there. Obviously, her "Legal Consultation" could have been made by almost anyone. I needed current and specific information that any attorney, listed with that particular specialty, should have had. After she rattled on for a few more minutes, telling me about all her daily frustrations, I thought about sending her a bill for therapy. As a retired Multiperil Commercial Lines Reinsurance Underwriter, I felt relieved that I had not let myself step down to her level of inappropriate incompetence, considered cancelling my membership and finally just chalked it up to what it was = A waste of time. We all have bad days and no one is perfect. The secret is to stay home, or in this case possibly leave work early, until you feel better. Do not try to squeeze in that last phone call if your not up to it. Or use people, paying for professional consultation, as your personal punching bags.