Rosemarie Merrill

I was assigned to Ms Merrill through Legal Shield after I submitted the medical facts and basis for legal action. I called as instructed and from the moment I got out my name she went off. No exaggeration. She started with "I'm reading this and you make no sense." The info I gave was dealing with tw...o separate dates, that culminated in leaving me without an medical care. Every time I started to clarify she interupppted me, and every interruption she got louder and her tone more angry. To this point when she tells me if I do not have fatual dates I must be lying, I asked should I call her back? "WHY?" I said you seem agitated, (we were getting no where) she laughed saying "OH I knew you were going to do this, that's OK I will put it into the letter I write" WHAT?? You can't keep your story straight. Now you're telling me I'M agitated❗ I reminded her of my words, "I said you sound agitated". Through the research I've done on medical malpractice you have one yr. My deadline was/is three-two weeks away. She said some are 1yr others 3yrs. Ms Merrill then started going through the steps I would have to take, asking me "so do you have a professional Dr to validate your claim? Reiterating she could didn't know what I wanted from her. I'm 69, and yep my mind works a bit slower. I could feel the tears welling up as she's quoting "torts" and "SO what do you want?" She must have picked up on my voice crackling, since she asked, SO WHY ARE you SOBBING? I said I'm not, that when again she called me a liar. At this point, I thanked her said goodbye, called back to Parker Stanbury and explained that I needed another attorney. The unprofessional manner in speaking to a paying consumer through legal shield goes beyonc shocking. In the end I will speak with anew attorney Monday, one yr is the statue of limitations for "Medical Elder Abuse". Consumer and/or customer service in her profession works against her. A few words for her, If you do not like your job change it, and if you do like it perhaps read your reviews and work on the repeated low marks.