Condescending, Patronizing, Bait and Switch..
I found this bad lawyer on AVVO..
If you want to receive a medical bill LONG after your case is closed, go with Neal Gainsberg.
I told Neal several times that my concern was to NOT have any providers asking for payment AFTER the settlement was disbursed and case closed. Meaning, I wanted ALL PROVIDERS to be paid BEFORE any disbursements of funds to me OR Neal. Sound reasonable, right? YET, I received a bill in the mail for a medical expense long after my case closed. I submitted the SAME BILL to Neal for payment months before my case closed. So, he was aware of the bill. I was very thorough with my bills and paperwork.
And talking/dealing with Neal was worse than my accident. He's arrogant, condescending and downright rude. I hated having to talk to him. Even e-mailing was unpleasant. Why didn’t I just seek other representation? Because, I would’ve had to pay this dude for the so called time he allegedly spent on my case.
Don't buy the nice guy energy when you first talk to him, as that is his representative and you will see the REAL person soon enough. Nasty, haughty, patronizing. Just unpleasant and unlikable.
I was glad when my case closed, so I would not have to interact with this guy anymore.
Response from Neal Gainsberg September 19, 2020
I am sorry about Tina's experience but let me explain what happened during my representation of her.
Tina initially hired me to deal with both her injuries and property damage issues. I handle both matters for my clients. The property damage amount from her insurance company was not going to cover her loan balance on her vehicle. Under Illinois law, auto insurance companies only have to pay the actual cash value of a totaled car and not the entire loan balance, if more than the ACV value. Tina had thought she had purchased gap insurance (to cover the loan balance) from American Family and they were being very dismissive. They told her she hadn't purchased the gap insur. without going into details. I told her I would not charge her to look into the gap insurance issue. I was able to secure the tape of her phone call when she called American Family and determine that she had elected not to purchase gap insurance from this company. We found out that she purchased gap insurance from another company.
As her injury case progressed, she worked exclusively with me. She did not deal with a secretary, assistant, or paralegal. I explained in detail the settlement offer for her injury case and her options. She went to multiple providers. In our system, when you go the hospital, you will receive bills from a variety of billing services. Hospital, doctors, and radiology use different services. She had numerous medical bills. Before she agreed to the settlement, I sent her detailed listing of what bills were paid and what was outstanding. We went through numerous bills. She did want all her bills paid and I strive to get my clients' bills paid. I had to contact an outside agency that had a bill of hers from the auto accident and unrelated bill from before the accident. I negotiated both bills with that agency and obtained a significant reduction for Tina. Unfortunately, that agency had a time limit to pay it and we had to get the funds disbursed from her settlement. I was confident that all of Tina's bills were paid and she indicated to me that all her bills were paid.
At no point when I represented Tina did she raise any concerns with me. If she didn't like how I was talking to her or had any questions, I wish she would have raised them with me. I go out of my way to be direct with my clients and give them the personal attention they deserve. I am very responsive to my clients and willing and ready to address any concerns.
Tina then emailed me after her case was closed, wanting proof that this one bill was paid. It was a patient portion of a bill submitted to health insurance. I emailed the same day, asking her to confirm this was a patient portion of a bill. My records showed her health insurance paid for it. I also sent her the detailed emails that we exchanged to remind myself of what bills we discussed and how the bills were paid. This was done on the same day she raised this with me even though her case was closed nine months earlier.
It appears we did overlook this one bill of hers. All other bills were paid. I am sincerely sorry. Rather than allowing me to look into this and see how we can address this bill, she sent me an email with personal attacks and asked me not to respond further or try to address it.
Had she given me even a few days to look into this bill, I would have done this for her. I pride myself on giving personal attention to my client. I respond promptly to my client's concerns and make sure their issues are addressed even if there case is over. I responded to Tina's email about this bill within a few hours of her sending it to me. Tina did not give me an opportunity look into it, to contact the provider, or to negotiate a discount or waiver with the provider. Instead, she chose to raise this issue in a public forum.
I worked hard on Tina's case. She was an excellent client, and I am sorry again for this one issue. I only wish her the best.