I was referred to Jann by my sister, who previously had landlord issues. She said hiring Jann was the best money she'd ever spent so when I ran into an issues with my landlord withholding excessive money from my security depot, upon moving out, I gave Jann a call. She was beyond helpful during that first call and gave me scenarios and options of how to proceed that would be most beneficial to me. I ended up hiring Jann regarding the excessive fees he charged and I ended up getting more money back from the landlord! Best money I spent as well! I had sent her numerous emails and pictures of the property as well as conversations with the landlord and throughout that process, she was a pleasure to work with during what can be considered a stressful time. I highly recommend Jann!!

I moved from an apartment complex on August 30, 2014. I left my apartment spotless in order to receive my full security deposit. It never came. I sent a form letter from the Cleveland Tenants Association by Certified Mail with no response. I contacted Ms. Washington and gave her the 20 pictures that I took of my totally clean and undamaged apartment. I received my Security Deposit check including my retainer fee and an inconvenience fee 5 weeks later. I am very happy that I hired her.