Nazarena Ocon Hauser

I am writing to express my profound dissatisfaction with the services provided by Nazarena Hauser and Leisa Wintz, partners at Family Matters Law Group. Their conduct has been highly unprofessional and incompetent. Despite paying for their time, they consistently failed to return calls. Nazarena Haus...er initially responded promptly before being hired, but once retained, she became unresponsive, missed appointments, and ignored emails. Leisa Wintz exhibited rude and condescending behavior, frequently lying and threatening to drop me as a client without returning the retainer when confronted. Additionally, their staff repeatedly contacted me to discuss the same information, resulting in double billing for identical work. They also charged a flat rate, claiming it would be less costly than hourly billing. However, after multiple attempts to obtain a copy of my bill, which was only provided after I threatened a complaint to the Florida Bar, it became evident that they did not perform all the work they claimed. Most of the work was completed by their staff, not the attorneys themselves. This level of service is unacceptable and reflects poorly on their professional standards.

Nazarena safed my life and my future with my family. 18 years ago I made a dumb mistake and had open felony charge against me and when I tried to renew my passport abroad where I have been living for the past 17 years I was denied and had the state wanting me to return and face the consequences. Thro...ugh my family in Florida they found Nazarena and I hired here all from abroad, where she proceeded to get my bench warrant dropped and then negotiated with the district attorney in my favor to have all charges dropped. She had faith in me and my family, never overcharged me and worked a miracle for my family and I. As far as I'm concerned she is a godsend and anyone would be privileged to have her represent them. We are eternally grateful for her diligence and support and I wouldn't use any other attorneys.