Kenneth Lewis LaVan

Thank you to Ken Lavan, Todd and the firm for securing a meaningful and outstanding result for our father. We appreciated the thorough communication, professionalism and knowledge of the firm's team and their understanding of the system, the VA and the proper protocols. As a proud patriot, our fathe...r deserves recognition for his years of service, commitment and impact and Ken's firm has made sure that recognition will happen. They also did it with caring and with sincere support. Thank you so much!

After two years of waiting for this firm to do something with my VA claim, I finally told them that I was tired of them not answering my phone calls, faxes, and letters. I sent them a letter, telling them that I would pursue my case on my own, as they had been completely unresponsive and unhelpful t...o me. Their response was to send me a letter, saying that they were "withdrawing" from the case, and that they would not waive their right to fees, when and if I receive compensation from the VA. Really? Here's a hint: these people moved to a new office, and the last letter I mailed to them was returned as undeliverable by the Post Office because this firm didn't bother to inform me that they had moved! If you're thinking about hiring them, DON'T DO IT!

I have been with L & N since 2009 and I cannot say that they specifically had anything to do with the long wait. They handled my Social Security Claim and my VA Claim. It has been a long hard road with the VA. For the most part I believe that the VA is the reason my claim is taking so long. When ...I talk with the VA here in Atlanta they are unable to tell me anything that even makes sense about my appeals. If the VA cannot tell me anything about my appeals I don't think the attorneys L & N are going to get any better of an answer then they gave me. The problem is VA system its broken, its been broken for a long time and until we as Veterans demand better treatment and hold our government responsible the VA system will stay broke. In my waiting I have learned several things and that is if its not documented, time stamped and black ink with the VA letter head it has not happened. Like most I have lost faith in the law firm and the VA system, but If I am going to be fair about it, L&N has never lied to me that I can prove and they have kept me inform as best they can when you look at who they are dealing with. If the VA is going to treat a veteran with little regard imagine how they are going to treat a non veteran who is in all reality challenging their decisions. Like most I get very mad and feel like I am all alone in this fight, and yes sometimes I feel like taking it on L&N but actually they are the only ones that will actually talk to me about this. The VA doesn't. They just tell me what ever they think will get me off the line quicker. L&N has kept me informed as best they can with the information they get from the VA when they get it. One thing I have learned is just talk to one entity the attorney or the VA. If you deal with both it will just drive you crazy because in my experience nothing ever matched up. Save yourself the grief.

I was squared away, but have not been able to refer anyone to this firm. The VA Dept does not answer the phone or follow through. I submitted very important paperwork to a rep and called him back 14 days later and he had forgotten to send it. This is disrespectful and unacceptable to man that has ser...ved this country honorably

I GOT INVOLVED WITH YOUR FIRM UNDER THE GUISE THAT I WAS TOLD YOU COULD GET COPIES OF MY MEDICAL RECORDS AS UT RELATES TO A PURPLE HEART- THAT DIDN'T HAPPEN SINCE 2009 I HAVE HAD BUT 1 RESPONSE FROM YOUR FIRM I WAS ADVISED THAT THERE WAS AN APPEAL FILED IN NOVEMBER OF 2011 I WAS NOT ADVISED OF THIS F...ILING. I AM READY TO TREMINATE THE RELATIONSHIP UNLESS I CAN TALK TO SOMEONE OTHER THAN A CLERK