We hit a Full size lifted pickup truck at 50mph when he turned left in front of us on the bypass in Carrollton. Both vehicle were totaled. Grandson and I were both taken by ambulance. No life threatening injuries surprisingly, considering our little car to his big truck but still several months of therapies on feet and back. Very scary when you don't see anything and then wham your life flashes before your eyes. The owner of the truck never reported to his insurance that there was an accident so his insurance company refused to pay. I had to use our insurance to pay off our car and cover some of the medical bills along with my personal health insurance. After 3 weeks off yelling at the Auto owners Insurance that I had personally sent them the accident report myself and it clearly stated their client at fault with 2 witnesses and the owner of the truck telling the officer it was his fault because he thought he could make it. How can they just ignore my claim? Their response was "unless my client claims responsibility we will not pay a dime" searching there reputation online I took the next step and started looking for attorneys. Mr. Garners fees were reasonable and he handled my case very professionally. It was a great relief on me when we hired Mr. Garner because I wasn't getting anything but the run around from the Insurance Co. and the mean time my bills were piling up quick. He sent a certified letter to the owner of the truck that he had so many days to report to his insurance or he would be personally responsible. Along with a letter to his Insurance. He and his staff helped keep the bill collectors of my back and from sending the bills to collections while the insurance company drug their feet. They went back and forth but Mr. Garner was able to get us all a reasonable settlement with out having to battle it out in court. If he wasn't in the office his staff was always able to answer any of questions I had immediately. I had access to his email so I could send documents with a link instead of trying to find someone to drive me to his office to deliver them. This made it very easy on me to communicate and get bills to him. I am very happy I hired him because I know that if I had not I would be paying these bills instead of breathing easy and not having to worry where the moneys going to come from. I would like to say that I he met with us on a Saturday morning for the first visit so that both my husband and I could meet with him. He has also came in on other Saturdays just for us to sign papers. I have never had an attorney that would be willing not much offer to do this for a client. thank you Garner and Murphy.
Response from Stephen Garner February 4, 2016
Thank you, Paula, for taking the time to tell your story. I am glad we were able to help your family through the run around people often get from the insurance companies. I am also glad the ladies in my office were able to keep you informed and answer your questions whenever I was out of the office. They have all been with me a long time and can usually address your questions. But when they cannot, I strive to reply to your communications within one business day of receipt, whether it is by phone call, e-mail, text or meeting with you in person. And I understand it is hard for people who are working to get in to see me during our regular hours, so I try to be flexible and meet after hours or on Saturdays. We try to go the extra mile for all our clients because we know there are lots of attorneys to choose from and we always want to make you glad you chose us.