He may not be interested in small, poor clients. I needed to hire a homeowners rights and personal injury attorney to protect my family from my condo association's harassment. My wife was even forced to attempt to commit suicide. Most of homeowners association law lawyers seemed to work for homeowners associations but not homeowners. In fact, some homeowners associations law firms told me that they would not take individual cases. But, Mr. Surovell seemed to be a powerful lawyer for homeowners according to his website. So, we thought that he would be the right attorney for us and contacted his office with a big hope. Even his client's Avvo review said that the client shed tears with being saved by Mr. Surovell. Mr. Surovell promptly responded to us at first, and he told us to give him more details. But, after we passed more details to him, he literally has not responded to us for almost 3 weeks so far. We talked to his assistant and associate lawyer by phone, but they just told us that we even could not make an appointment for the initial in-house consultation before he decided to take my case. In case our emails went to his Spam folder, we also asked him to check Spam folder through his assistant and associate lawyer. We called his assistant and contacted his office through his website's form several times, but we did not receive any response or follow-up. He even knew that the opposing party's attorney requested a deadline of our response, he simply did not follow up, which could be advantageous to the opposing party. Even now, we don't know whether he is still deciding, and whether he totally forgot or ignore us as a small client. Even if he is too busy or not interested in small cases, it would be more polite or of common sense to tell us the update/decision or refer us to a different attorney within expertise.