I requested an interview with lawyer Felipe Alexandre at his firm Alexandre Law Firm P.C. located in Flushing, Queens, NY.
When I requested the interview by telephone, I specifically requested that the interview be with lawyer Felipe Alexandre, not with another lawyer.
The person who makes the appointments told me that the interview will take place with the lawyer Felipe Alexandre. I asked if lawyer Alexandre spoke Spanish? Yes, of course, the secretary replied.
When I arrived at his office, they asked me to pay the fees before the interview. I paid the money, but I did not get an interview with the lawyer Felipe Alexandre, instead, a young lawyer came in and told me that the interview is with her. I do not question the ability of this lawyer, but I did not want an interview with a young lawyer who just started her career in this firm. I'm sorry but I lost my money and I was cheated by them. And telling the truth, I did not leave his office because I was in front of a lady. I allowed her to do her job, but I needed an expert.
Who starts a relationship with a law firm with a lie?
我要求他的公司Alexandre Law Firm P.C.接受律师 Felipe Alexandre 的采访。位于纽约州皇后区法拉盛。
Solicité una entrevista con el abogado Felipe Alexandre en su firma Alexandre Law Firm P.C. ubicado en Flushing, Queens, NY.
Cuando solicité la entrevista por teléfono, solicité específicamente que la entrevista fuera con el abogado Felipe Alexandre, no con otro abogado.
La persona que hace las citas me dijo que la entrevista tendrá lugar con el abogado Felipe Alexandre. Pregunté si el abogado Alexandre hablaba español? Sí, por supuesto, respondió la secretaria.
Cuando llegué a su oficina, me pidieron que pagara las tarifas antes de la entrevista. Pagué el dinero, pero no obtuve una entrevista con el abogado Felipe Alexandre; en cambio, un joven abogado entró y me dijo que la entrevista es con ella. No cuestiono la capacidad de este abogado, pero no quería una entrevista con un joven abogado que acaba de comenzar su carrera en esta firma. Lo siento pero perdí mi dinero y fui engañado por ellos. Y diciendo la verdad, no salí de su oficina porque estaba frente a una dama. Le permití hacer su trabajo, pero necesitaba un experto.
¿Quién comienza una relación con una firma de abogados con una mentira?
Response from Felipe Alexandre January 31, 2019
As explained to you, this was a communication error on our part and absolutely no intent to deceive you. We are a busy law firm and you got to do a consultation with a licensed attorney experienced in the subject matter you were seeking assistance for. The misunderstanding was that the staff was supposed to have called me to see you but instead they let you leave without doing so. No one told me that you appeared angry or that you even asked to speak with me before leaving. Had you conveyed that, given how important that was to you, we would have certainly accommodated you. That was the extent of our mistake, which we have apologized profusely for. I called a meeting with you to apologize in person and refunded you the entire consultation fee. It was nice to hear how much you respected me as an attorney and that you were even thinking of referring future cases to me. I was flattered and satisfied that we had reconciled.
Prior to our meeting, i had read your Google Review critical of your experience. I understood where you were coming from and did my best to make it right. I appreciate that, after our meeting, you changed it from a One Start to a Three Star. However, recently I looked at my Avvo and was shocked to see the same negative review here. You certainly went to great lengths to convey your frustration about a logistical mistake by not only posting it in three languages (crucial languages for my clients, which you learned after getting to know our firm) but also by posting it in several forums. I wonder in what other forum this review appears in.
I am not saying we did nothing wrong, quite the opposite. We made a logistical mistake and that is our fault and there is no excuse. I deeply wish however that you had just told the staff before leaving as this would have immediately made things right. I just feel that such lengthy efforts to attack my firm for the mistake we made is very disproportionate to the offense. I think such an attack should be reserved for egregious mistakes that affect your case and livelihood. Everyone in my office was very nice and apologetic. Comments and reviews like these hurt my business, especially when they are so grossly disproportionate to our imperfections. We are human, imperfect, but we love what we do and, as your research and comments to me indicate, we do it right.
Next time you are unsatisfied with a service provider, I strongly advise you to notify them immediately to see if the situation can be remedied, as opposed to not saying anything (thereby not giving them a chance to remedy it) and then going home and writing negative reviews that can hurt their business. People are imperfect and yet people also have to make a living and rely on the reputation of their businesses to do so. We have worked extremely hard for our reputation and will continue providing high quality legal services to our clients.
I wish you the very best in your case and hope that our country can be a good and new home for you.