Based on 17 reviews
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Posted by Sherrie, a Arbitration client, Flag
Our accident was the result of an under/non insured drunk driver and we were forced to settle with our insurance company. Jennifer Coughlin's representation allowed us to receive a better settlement than without representation. We never thought we would find ourselves in that type of situation and hope to never again. She made a very difficult situation managable and we would not hesitate to use her services if ever needed in the future. We have recommended others to her law firm and will continue to in the future.
Posted by Chris, a Personal Injury client, Flag
My personal injury case resulting from a motorcycle accident was complicated enough for me to seek counsel, but Jennifer Coughlin's attention to detail and love for her job put me at ease with the entire process. She regularly updated me on the various benchmarks necessary to prevail against an intransigent third-party adjuster. I am very satisfied with the outcome of my case and would recommend Jennifer and her firm to anyone with similar needs.
Posted by a Medical Malpractice client, Flag
Jen did a great job and I would highly recommend her. She is very knowledgeable of issues that must be dealt with in getting a case resolved. In particular, her knowledge of Medicare and the Secondary Payor Act was a very important part of our settlement. I was very impressed with her knowledge of the system and ability to navigate the problems efficiently.
Posted by Ralph, a Personal Injury client, Flag
I've been represented on two occasions by Jennifer's firm. Both were personal injury cases one in 2007 when I was represented by the senior partner and again in 2010 when Jennifer personally represented me. Both cases were complicated due to significant pre-existing conditions and both involved at fault drivers who were underinsured necessitating filing claims against my own insurance company for underinsured motorist. In both cases I received the policy limit from the at fault driver's insurance company as well as the maximum allowable from my own underinsured motorist policy. Jennifer never gave up on my case or took the easy way out despite repeated low ball offers from my own insurance company. She practically camped on my neurosurgeon's doorstep in order to go over the medical file with him and get him to write an opinion letter in support of my claim. Phone calls and emails were always responded to promptly by Jennifer and her staff and when I was released from St Charles after a cervical fusion Jennifer was there to drive me home. Jennifer's professionalism, legal knowledge and compassion are far above reproach. Need I say more?
Posted by John, a Personal Injury client, Flag
Jen and her firm like to say she's not just another pretty face, and she'll fight insurance companies hard for her clients. I think that statement is in theory, because in practice Jen has no idea what she is doing in any facet of the law.
Jen has no practice dealing with insurance companies and their claim procedures. She believes that an injured person just needs to flash a claim number from an insurance company and that person will receive all the treatment he or she requires. That is not how the claim process works.
Instead, the attorney needs to request medical records and work with the insurance company to have medical bills paid, so the injured party doesn't have to deal with claims procedures while trying to recover. Jen won't do any of that — she believes the client is responsible for paying his or her own medical expenses while she does nothing to facilitate the process of reimbursement.
Jen is also under the mistaken belief that people on Medicare have no out-of-pocket costs, or deductibles, or that monthly costs are subtracted from Social Security payments. She believes Medicare is 100% free. It is not, and despite many attempts to educate her, Jen believes she is right and Medicare is free.
Jen should go back to school to learn the aspects of the legal system, because I've never met and worked with such a ignorant attorney, especially one who believes she is always right and her client is always wrong, regardless of the subject matter.
Posted by Bill, a Personal Injury client, Flag
Jennifer represented me in a very unique and difficult personal injury claim. Although we did not realize a large percentage of our claim, I came to realize, with her help, that our result was just and fair given the extraoridinary circumstances. Through the entire eighteen month process she communicated in a timely manner and I remain grateful for her wisdom and perserverance to see my case through to a succesful conclusion.
Posted by Janice, a Personal Injury client, Flag
It was such a relief having Jen work for me. Having Jen deal with the insurance companies for me was awesome. Jen kept me well informed of what was going on and asked for my opinion on all decision that needed to be made, as well as helping me obtain the best possible monetary settlement.
I will recommend Jen and her firm to everyone and would not hesitate to use them in the future.
Posted by Steve, a Car Accident client, Flag
Jennifer did a fantasic job on my car accident claim. The insurance company refused to even pay half of my medical bills, so i called Jennifer. She was able to get them to pay all of my bills and more! Thank you Jennifer, you are amazing!
Posted by Peter, Flag
Jennifer handled my case quickly and for the most part efficiently.She responded to communication promptly and proactively providing information as well as her rationale.
In one situation however, she either failed to review information or did not review it thoroughly, specifically medical costs were not totaled accurately by an assistant and incorrect information was sent to me to without her noticing.
Posted by Kathryn, a Personal Injury client, Flag
Don't let her pretty face fool you. This lady knows how to go for the throat. Big corporate insurance companies want to diminish your personal injury complaints. They want to intimidate you and your attorney. Jennifer is not intimidated by big insurance companies, in fact, I think it's fair to say that she loves the challenge. What I found most remarkable about Jennifer was that she returned phone calls and emails with lightening fast speed. This is important when a client is enduring a stressful event. I really can't praise her enough. My NET settlement was nearly double what the insurance company offered me. Another great attribute Jennifer has is that she is an outdoor enthusiast. She understood my grief at not being able to kayak, ski, and hike as I could before the accident. I highly recommend her.
Posted by Lee, a Personal Injury client, Flag
Wow, Although Jennifer Coughlin has not actually taken our case at this point, I can tell you, that I can't think of anyone who would be better equipped to do so. She is the only attorney who was much more interested in the facts of the case, than the potential amount of the settlement. Talk about empathy, Jennifer actually feels for her clients. She is actually more interested in right and wrong, than she is in the potential payday that taking a case might bring. Most attorneys would not even talk to us based on the smaller amount of the claim (under 50K). She also takes her current clients as her primary concern. I can easily see why she was unable to immediately take us on as clients, and you might be shocked at her reason. No, it wasn't because the claim amount wasn't high enough, in fact that had absolutely nothing to do with it. She said that it wouldn't be fair to her current clients to take on another case at the present time because she felt that she wouldn't have enough time to devote to her previous commitments, due to her large case load. This was clearly unusual, an attorney with empathy and morals. All I can say is this: If you are lucky enough to get her to take your case, you should do it. Her knowledge, coupled with her very unique, and refreshing outlook will surprise you and put other attorneys in her same line of specialty to shame. I can't stress it enough, she is unique, she is special, and she is a little firecracker. Do not let her size fool you, great things do come in small packages, especially when it comes to Jennifer Coughlin
Posted by Kellie, a Medical Malpractice client, Flag
If you are reading these reviews of Jennifer Coughlin, then you are most likely in the same situation I have been in for the last six months. Your life has dramatically changed due to the carelessness or negligence of another person. A good nights sleep has become a thing of the past. On top of this, you must now consider finding an attorney to see if your situation qualifies as a valid case.
I can tell you what happened to me and hopefully you won't run into the same. I contacted several attorneys specializing in personal injury. The assistants would ask for a "nut-shell" version of what happened to you and what you are seeking in damages. If they decide it is not profitable for their firm, you will not be given the courtesy of a phone call. You are left to figure it out over time, on your own.
Fortunately you found this site, and I am confident you will find as I did, Jennifer Coughlin's approach is refreshingly unique. She contacts you personally and immediately to discuss your situation. Her empathy is apparent with your first phone call. Her knowledge of the law and the system, coupled with her passion to have you get results is nothing short of amazing and most of all comforting.
Jennifer truly changed my attitude towards lawyers (at least one of them)!
Posted by a Personal Injury client, Flag
Jennifer helped me with a lot of issues and was my voice to a large insurance company. She was very on top of things and know what she was talking about. The effort put forth by her was more than I expected. I would be a client of hers again.
Posted by Ryna, a Car Accident client, Flag
Jennifer always got right back to me regardless of how late I emailed or even if it was a weekend. She made sure to copy us on all matters and kept us in the loop at all times. She always maintained her professionalism and treated all questions/concerns as the most important thing she had to do that moment.
Posted by Mary, a Medical Malpractice client, Flag
Her efforts to research and prepare for each phase of the litigation has been tireless and her professional demeanor unwavering. My case could not be in better hands!
Posted by a client, Flag
I have utilized Jen's services several times over the last year and a half. Each time she was knowledgeable, thorough and always had my best interest in mind. Her professionalism when dealing with all parties involved was exemplary and I would not hesitate to recommend Jen to anyone.
Posted by Joe, a Car Accident client, Flag
After my accident, I made a huge mistake by talking to the insurance company alone. They tried to leave me with next to nothing and I almost just gave up. It was hard enough to be dealing with the pain and being unable to work, I felt like the last thing I wanted to do was fight with the insurance company. Then a friend told me about Ms. Coughlin. When I first walked into the office, I thought she must be the secretary because she was a young bubbly blonde. At first I thought I should probably find someone else who looks more like Gregory Peck or another older lawyer from the movies because I did not think she would be very tough. BOY WAS I WRONG!! She was always firm yet delicate with me, but with the insurance company she was fierce!! When the dust settled, I ended up with more than I ever would have dreamed the stingy insurance company would agree to. Thank you for fighting for me when I needed it most.