4.5 stars 29 totalWrite a review
Posted by Brian
I appreciate everything this firm has done for me throughout this difficult time and have been extremely happy with the professionalism and courtesy that were extended to both myself and my wife during the deliberations. My career requires the highest levels of customer service so I am very particular about the businesses and associations I have based simply on how they treat their clientele. I chose this firm because of the level of customer service that I perceived in Van's reviews and the fact that he actually takes the time to read them and respond. I read hundreds of reviews of different lawyers and usually the only response was to defend themselves and try to discredit the source, but not Van. His responses show the passion he has for his career and his clients. I was thoroughly impressed by everyone that I spoke with in the firm and they far exceeded my expectations. During the initial consultation he brought in an associate attorney (at no charge to me) to consult with me as well based on my specific situation. They were not pushy or judgmental in any way and we talked well past the hour that was allotted for me (again at no extra cost). I felt very "listened too" and understood every time I spoke with them. Fortunately my wife and I decided to work on fixing things before moving on to the D word. Their counsel and help were exactly what I needed and provided the assurance that if things didn't work they would take care of whatever I needed. To the other reviews that mention being charged repeatedly, I can only speak to my experience but I can't count the times that I talked with Van or another attorney at absolutely no cost simply because they wanted to check in on me. They are always willing to work out a payment solution so don't feel embarrassed if you need to ask for their help in figuring it out or a little more time until that next paycheck comes (I personally had to do so and was amazed at the understanding response I received). I will be sure to recommend them to anyone I know that may need their services and will be back if I should ever need too.
Posted by a client
Van and his staff were exceptional in a very challenging set of divorce proceedings that allowed me to fight to have as much time with my children as possible. His staff is very responsive and Van is very good at clearly answering questions in a very friendly manner.
Posted by Kimberly
Recently, I was served with Divorce papers. I knew I needed an expert in family law. I asked friends, family members, co-workers and had no luck. I finally began searching online. I called and visited several law offices, but didn't feel they were the right fit for me. I then called Smith Strong and initially spoke with Katie. She was kind and her soft spoken sincere concern for my particular situation, led me to hire the family of Smith Strong.
Several weeks later, I called and spoke to Kaitlin about my financial circumstances. She reassured me that they would work with me and Kaitlin has been true to her word. Debbie and I have had a ton of e-mail exchanges and she's been quick to respond. She is especially quick to respond to my sometimes panicked e-mails, even on weekends. Van updates me regularly and has never missed a call. He has shown true compassion toward the needs of me and my family. My divorce process has been an emotional life altering event, but with the encouragement and reinforced support from the family of Smith Strong, I will be able to endure what lies ahead and for me that makes all the difference.
Thank you, to everyone at the family of Smith Strong
Posted by Larry
Van was masterful in the courtroom. It was evident that he prepared thoroughly for my case. We spoke on the Sunday afternoon prior to my Tuesday court date to go over any last minute issues. Throughout the process his staff did an excellent job keeping me informed. Not a week went by that I didn't receive mail from Smith-Strong on copies of documents submitted to the defendant or court.
Posted by a client
Communication was horrible. I had to call numerous times and leave messages and would not receive a call back but when I needed to add money to my account they called multiple times a day. During our conversations Mr. Smith acted like my divorce wasn't important. I was just another case or pay check for him. I understand that he does this every day but I don't. Absolutely no compassion. By the end I paid more than triple of his initial estimate and could not afford to pay anymore. Because of this he did not show up on my court day and I am paying for it every day. No legal representation just me standing there not knowing what to do. He did file some paperwork with the courts that was it.
Posted by a client
Although I already have an attorney, I needed a second opinion and needed to seek the facts of my complicated divorce case. I wanted to get some answers and get some advice from a strong lawyer since I felt as though my lawyer couldn't provide those answers for me. I came across Van through google search, reviews, and his website. I had wanted to get in touch with Van for a couple of weeks but was hesitant to contact him, as my case was unraveling so fast. I had a teleconference consultation with Van today. Van showed me that he was knowledgable and also stated the facts of my case. He told me where I stand and how it would be in court. He was also up front and honest about everything. Not all lawyers are like that because most lawyers are just after the money even though they think that they can handle your case. He also told me about a strategy that he had in mind! I replied to Van after hours and he promptly replied back in email. We need more lawyers like this. I wish I had of found Van way back in January but I'm still glad I had an opportunity to speak with him today! He will tell you like it is, instead of keeping you wondering! He seems like a strong lawyer and knows what he is doing!! Overall I would definitely recommend Van!! :)
Posted by Crystal
I found Van after dealing with another lawyer who sat on my case for over 6 months without doing anything and refused to return my calls. I fired that lawyer and contacted Van based on his positive reviews on this website. From the start Van and his team handled my case with thorough efficiency and communicated with me every step of the way. His legal guidance was "spot on" and it was clear that he truly had my best interests at heart. I can't say enough nice things about him and his team. Thanks for everything!
Posted by a client
In my situation I needed an Attorney that would give me the facts and not overstate results. From day one, Van told me what to expect and what to prepare for. His expertise proved to be dead on accurate. I believe all lawyers try to do what is right for their clients but Van actually does it. His staff proved to be great communicators and I was always informed about where we were in the process and what the next steps were. This is rare customer service these days. If you need an Family law attorney and you want the best (not the most expensive) then contact Van's office. You won't be disappointed.
Posted by Steve
I chose Mr Smith based on his online website and profile. I needed a lawyer that was experienced in child support/custody law without interference from other legal cases that affect focus on specific types of law and that's what his profile indicated and with rave reviews. I had a very pleasant and successful outcome to my case based of Mr. Smith's experience and talent, it is obvious why he is so highly thought of. I will continue my relationship with Mr Smith if needed to protect my rights and the rights of my child.
Posted by Jessica
Van Smith and his associates assisted me through a difficult process. Their patience and guidance as well as their understanding of the situation I was in throughout the case allowed me peace of mind. I appreciate their efforts and how they handled my case and highly recommend them to anybody looking for a reputable family law firm. Thank-you to Van and his associates!