Justin Scutt Warren Mcmurray

I retained this firm to help me with saving my home. I paid as agreed monthly and got nowhere closer to keeping my home, the bank has now foreclosed. I don't know if its a lack of experience or incompetence or they simply don't care. I can't tell you how many time I have to call to get an update. Unl...ess I called two or three times I would not get any updates. I found out from my real estate agent a month after the bank denied the short sale offer that was sent in. No one from the firm bothered to call and tell me the client who pays monthly that the short sale offer was denied. So here I am thinking we are moving to a solution, we are not and no one notified me. When I called to inquire about this it took several attempts again to get the attorney Jerry to respond, even after copying Justin on the email follow-ups. Jerry's response to me was that he was on vacation and thought the office manager Christina called and told me. Ridiculous. I also couldn't get them to respond when I asked how much time I had to find a place to live. After several attempts and no response, I had to make calls to the bank to track down the bank attorney myself to find out how much time I had to find a place to live. The bank attorney was nice enough to share some info with me then referred me to Jerry who called a couple days later saying I shouldn't have contacted the bank. Well if you had responded I wouldn't have had to call the bank. I hope this paints the picture of how this firm treats clients. As of now I am still waiting on documentation from Jerry to provide information for my job to show what steps were taken to avoid the foreclosure. I made it clear this could affect my job status when we started the process and we are exactly where I did not want to me. So not only did I lose my home now I can potentially lose my job. I had to contact the Florida Bar to send the firm a letter to respond. Tuesday April 24th I got a call from the attorney Jerry he said he would send the documentation I need for work. Friday I emailed both Justin and Jerry again to follow up on the documentation and still no response again. You make your own conclusion, but is this how you'd like to be treated?