Charles Richard Horner

A contractor we hired placed unqualified personnel on the job, assigned them work they were not capable of performing correctly, and failed to supervise them adequately. Many facets of the work were defective, including electrical, heating system, tile, manufactured-wood floor installation, and pain...ting. After installing the floor out of compliance with the manufacturer's directions, thus voiding the warranty, the contractor's personnel seriously damaged it, apparently by storing and dropping tools on it. We dismissed the contractor and withheld payment of the latest bill, which the contractor insisted be paid despite the many flaws. We then hired Charles Horner. We found him to be extremely thorough and careful in his research, document preparation, and communications. He went far beyond the normal call of duty in determining fair value for the work performed and documenting the charges we incurred in correcting the many problems. He did not even charge for some of the time he put in on gathering all the data. He represented us well before the opposing attorney, in motion practice with the judge, and with a mediator eventually appointed. We reached a fair settlement that would not have been possible without Charles' highly professional and dedicated work.