Kiona and I connected through the company she used to work with, and she gave me the option to continue to work with her when she left that company and started her own - I agreed. Kiona never sent me an agreement for the arrangement and during mediation revealed to the mediator that she was working Pro Bono for me. I never received this via writing either. During mediation, I felt that Kiona rushed me along to make decisions I was concerned weren't realistic, without advocating for my stance. Following mediation, I found several substantial errors in the orders that were sent over from the other party, despite signed and agreed orders in mediation, which needed to be fixed prior to an agreed order, which Kiona had overlooked. This is when Kiona became difficult to reach. Even once a decision had been reached and the orders were finalized, I was not notified, not given the signed order, nor able to connect with Kiona; this, despite Kiona never serving a notice of intent to withdraw. Many months later and out of the blue, Kiona emailed me the final signed order, an invoice (despite no written agreement and pro bono statement), and notification that she had dismissed herself from my case. I tried to contact Kiona by email and phone to resolve the matter of the invoice, however, my emails were returned undeliverable and Kiona's phone is disconnected. The last I heard from her was another invoice for a service I was told would be Pro Bono. At the end of the day, while Kiona showed up for representation, she was of little to no benefit to me by ignoring concerns I raised in my legal matter, was unresponsive when I needed to reach her, showed no follow-through, and overall unprofessional.
Response from Kiona Gallup March 2, 2021
It has taken me sometime to process this review and think of the appropriate response. As you know, the review was posted very recently, though you had written it in 2018.
First, I would like to apologize for any frustrations you had with your representation. It is never my intention to provide anything less than the best service to my clients.
The time you reference in your review was a hectic time, as you were aware, as I was dealing with the abrupt transition to a new law firm. You were kept in the loop as to my new office and we even had conversations about ongoing litigation and what, unfortunately, my new office would have required from you financially. We spent all day in a very emotionally taxing mediation, with a mediator that gave you more grief than anyone should have. It was a challenging day, but I stuck by your side the whole way and never advised you to do anything that was out of line or you couldn't agree to. You understood the realities of settling that day or proceeding to trial. We even spoke on the sidewalk in front of your new employment when I happened to walk by months later.
While I disagree factually with a lot of what you have said, in no way am I dismissing or diminishing your concerns and what you experienced. If there were a way to make things right with you, you know I would in an instant. After the last time we spoke in person, I had no idea that you felt this way or I would have fixed the problem then.
I appreciate you taking the time to provide this feedback and hope that I have grown as an attorney over the last two and a half years to not have other clients leave feeling the same way.
If you'd like to chat any further about this, please feel free to reach out. I am happy to sit down for a virtual cup of coffee and connect.
Wishing you the best, Kiona