Ann Hung Phoong

After months of waiting, the insurance company has finally issued the settlement check. Unfortunately, I need surgery due to the accident and cannot proceed without these funds. In an effort to move things along, I contacted the insurance company myself, only to find that they had sent the check over... a week ago. In today’s digital age, even long-distance mail rarely takes 9-10 days. What’s particularly concerning is that both Anh Phoong & Associates and I received confirmation that the check was sent on Monday. Now, four days later, the check is still missing. This lack of timely follow-up and the absence of a clear plan to resolve the issue have added unnecessary stress to an already difficult situation.