Mark Edward Hancock

I really thought that we were a lost cause, and had started to plan for the worst after experiencing substantial slab leak within our home. We had exhausted our discussions in working with our insurance directly and had come to a stalemate on what they would/ would not cover; resulting in no payment ...for a wet saturated slab not suitable for flooring/ rebuilding. In speaking with work colleagues, many of them recommended a public adjuster’s help to support us moving forward. After reaching out to two of them, they advised that insurance companies typically only pay out on 5% of slab claims; so our chances of success would be very low. In addition, they advised that they would charge approximately 20% of any payout received. While intimidated by potentially moving into litigation, our family had no other option but to retain legal counsel as the choice was clear; either attempt to obtain payout for what we were entitled too based off our policy, or be left with a non-livable house with four children, during COVID (really rough year for our family). I’m so grateful we reached out to Mr. Hancock! Mark worked with us to help us understand our policy, developed a strategy on how to engage further with our insurance, and drove delivery on multiple payments from our insurance - all while avoiding litigation. Mark was responsive, thorough, strategic, and most importantly, compassionate while supporting us. In addition, we spent well under 20% on fees (less than ½ of that). If you’re unsure of whether you should get help like we were, I strongly encourage you to reach out! Please rest assured Mark will explore your situation and give you direct advice and possible legal pathways if available. After this interaction, I will never hesitate to seek legal help again; it’s just unfortunate insurance companies do not do the right thing without a legal push in the correct direction. Thank you Mark for helping us and our family get back into our home. We are forever grateful.

I cannot say enough about my experience with Mark. I was presented with a very stressful situation with a denial of errors and omissions insurance and Mark examined my coverage and was able to make a forceful argument for coverage resulting in my insurance to pay the settlement. Mark aggressively neg...otiated with the plaintiff's attorney resulting in a best case scenario. I would highly recommend Mark. He is aggressive, he is honest and he is extremely knowledgeable.

One of the most difficult times in my life was when I had to stop working due to a disability based on a long-term illness. Since my employer offered disability insurance, I thought that one thing I would not have to worry about while I was dealing with my medical issues was an income. I was naïve ab...out disability insurance because I had never had to deal with it before. I had to sign paperwork allowing the company virtually unlimited access to my private information and provided them with everything that they asked for because I was threatened with my benefits being cut off if I did not comply. Little did I know that everything I provided to the company would one day be used against me to eventually deny my claim. The truth is that disability insurance companies who offer insurance under ERISA have virtually no incentive to continue to pay a claim because there is virtually no financial penalty for them to do so even when there is substantial medical evidence of disability as there was in my case. The insurance companies deny claims because most people do not have the financial resources to fight them. I had some hints that the insurance company was going to be difficult so I hired Mark Hancock to provide me with advice; however, I felt that I could handle the insurance company on my own because I had misplaced faith that the system would work because I have a legitimate disability. I had no idea that they would do things like hire a private investigator to follow me while never paying for a doctor to actually examine me. When the insurance company eventually denied my claim I hired Mark Hancock to handle my appeal. The appeal was expensive because I had a massive quantity of medical records and many doctors were involved in my care. Mr. Hancock also had to deal with the information that I voluntarily provided the company because I felt that I had to and a legal sized file box full of information that the insurance company compiled on me. Mr. Hancock knew what was necessary to win my case, things that I never could have done on my own, including hiring a disability analyst to counter the insurance company’s “experts” and obtaining statements from my doctors in the proper format. As I mentioned before, the appeal was expensive but Mr. Hancock fought hard to win my appeal. My advice to anyone dealing with a claim under a disability insurance policy is to hire a lawyer and to hire one early on in the process. The way the company treated my case after I hired Mr. Hancock was much different than before I had legal representation. You will save time, aggravation and money by hiring a lawyer before you think you have a problem with your insurance company. You will also avoid making statements that the insurance company will try to twist into evidence that you are not disabled. Finally, you will be able to concentrate on your health rather than dealing with the unreasonable demands of your insurance company. Mr. Hancock was the reason my benefits were restored and I recommend him without reservation. I am posting this anonymously because my experience with this insurance company has made me closely guard all aspects of my personal life not because I have any reservations about Mr. Hancock or the services that he continues to provide on my behalf.