Kelly Marie Shaffer

I hired Kelly for custody representation. I put $5,000 retainer which she blew through in several days and I also paid her hrly, which balance was paid in full, on time, by me. She used all my own work, forms, declarations, with nothing new to add to the table. I caught her "dealing" with opposing co...unsel and didn't want to help me whatsoever. In my opinion, she is only in it for the money and how she can over bill clients. She was dishonest with me and when I questioned her on certain things, she got upset with me and closed herself off. I had to start representing myself, which I absolutely did a spectacular job. Now I have fantastic representation and couldn't be happier Kelly is behind me.

I hired Shaffer and associates to handle my custody matter. After complete and total disappointment working with Krystal Limon, an associate at Ms. Shaffers firm. I tried multiple attempts to contact Ms. Shaffer to discuss my dissatisfaction and to see if I could work with a different attorney at th...e firm or if she could have a talk with my current attorney to get things back on track. The only responses I was ever given were about billing disputes (which I did not have a problem with at the time) and that if I would like to talk to Ms. Shaffer that I would have to be billed at her hourly rate. She expressed no concern about my case, she expressed no concern about my lack of satisfaction with an attorney at her firm, she expressed no concerns about my satisfaction as a client, the only thing she would ever discuss was billing. Let me be clear, Attorney Kelley Shaffer, was let go before the outcome of my case. This review is not a poor review due to a poor outcome, this is a poor review because I did not feel that I was getting my moneys worth and that the quality of work delivered was substandard and inconsistent. Also, I would like to add that the customer service of the entire firm of Shaffer and Associates degraded instantaneously once the attorney client relationship ended. I would not work with any one at firm in in the future as the lead attorney refuses to meet about client satisfaction issues without charging her hourly rate.

Although personable and prominent in downtown San Diego, I found my experience with this firm less than satisfactory. Half way through my simple enforcement of settlement case Kelly Shaffer raised her rate on me and on multiple occasions made mistakes on my invoices in her favor. My settlement was le...ss than she originally claimed I deserved and her bill was more than double. I do not recommend this firm.