We needed help with updates to estate planning documents (will, living will, POAs) due to a challenging family situation. Michelle was amazing - she listened, asked clarifying questions, and provided information in a respectful manner, making sure that my mother in law fully understood her options. She took the time to make her feel comfortable, and she focused on her concerns. I also really appreciated that Michelle clearly explained when a trust is needed or not - my mother in law had received some guidance previously that might have led to an unnecessary expense - Michelle provided the information in a manner that gave her the understanding she did not have previously, enabling her to make her own decision on good facts. The whole process was efficient and straight forward, and Michelle provided a clear list of instructions that needed to be completed outside of the office. They also offered a service to take care of those, had my mother in law not felt comfortable following up on her own. I would not hesitate to hire Michelle again.