Carolyn Cook Robertson

Carolyn Cook Robertson

3.0
Rating: 7.1

Licensed for 32 years

Child custody Lawyer at Houston, TX
Practice Areas: Child Custody, Child Support, Family ... +4 more

5225 Katy Fwy Ste 460, Houston, TX

About Carolyn

Biography

Fees and Rates

Cost

Hourly Rates

$ 400-400 per hour


Payment Methods

  • Cash
  • Check
  • Credit Card

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Licenses

Licensed in Texas for 32 years

State: Texas

Acquired: 1993

Eligible to Practice in Texas

No misconduct found

Location

Law Offices of Carolyn Cook Robertson

5225 Katy Fwy Ste 460, Houston, TX, 77007-2262

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Carolyn Cook Robertson's Reviews

Avvo Review Score

3.0 /5.0

10 Client Reviews

Filter Avvo Reviews (10) Refine reviews to match your needs. Use the filters to quickly surface reviews that align with your case or priorities.

Showing 1 - 3 of 3 reviews | Communication Style

Posted by Erin | October 05, 2021 | Hired Attorney | Divorce & Separation

Terrible attorney - Does not do her job and tasteless

Carolyn made a huge mistake on my final divorce decree and it has cost me thousands of dollars. She tried to rectify her mistake with a Nunc Pro Tunc, but after opposing counsel and my ex signed it she refused to file it with the court because I missed a payment. 3 years later and she still has not f...iled the paperwork. She is a terrible attorney, lacks morals, lacks tact, and super unorganized. Do NOT waste your time or money.

Carolyn Robertson

Replied last May 14, 2023

I took this case as a favor to the friend who referred her case to me, charging only half of my normal hourly rate and accepting only $400 as a retainer. Most retainers for highly contested divorces are $5,000 or more. While this person said that she missed "a" payment, she actually refused to pay even 15% of the highly discounted fees and expenses which were billed to her. We even tried to set her up on a payment plan for $50 a week, and then only $20 a week, and she continued to refuse to pay her bill. How many attorneys are willing to do that? My out of pocket costs for expenses on this case totaled more than she ever paid me - therefore, not only did I not get paid for my work, I lost money on her case. The fact that there was an error in her final decree is a direct result of the fact that she refused to review or sign the decree before it was signed by the judge. As she had already refused to pay what she already owed me, I did tell her that I wouldn't correct the error unless she paid down her previous bill. She sent me $20.00 despite owing me thousands. At that point, I prepared the paperwork and even had the other attorney and opposing party sign off on it. I offered her the file along with the paperwork to correct the error, which she only needed to file with the Court. I had to refuse to file those papers myself, to avoid becoming her attorney of record for the post-divorce proceedings which would have resulted in me doing more work without being compensated. She didn't bother to even pick up her file or the necessary paperwork. I guess no good deed goes unpunished, and there are some people who get very angry when you refuse to let them continue to take advantage of you. This person filed a grievance with the State Bar which was completely investigated and then dismissed as I had committed no misconduct.

Posted by anonymous | May 04, 2017 | Hired Attorney | Child Custody

Terrible , Not Client friendly and Greedy for $$$$

I was a client of this Lawyer, here is my experience. I turned in my Discover on time and Discovery was late and I was never Notified.... My phone calls are return 4-6 days later. Carolyn texts 98% of the time, her excuse is I'm having phone issues, and her assistant is the same way. They never in o...ffice, since I hired to do a job I receive 7calls, 42 text message, 60 emails. Not worth the money , DID'T CARE ABOUT MY DAUGHTERS AND I CUSTODY CASE. Never sent me a bill until she decided to withdraw of case ..... Again, these are just a few of several issues not only I had ,but others that is or has went to Avvo and other places about this Lawyer.

Carolyn Robertson

Replied last May 14, 2023

This is a man who hired me for a highly contested custody fight. During the course of the case, it came to light that he had repeatedly threatened and insulted the mother of his children with racial slurs - in writing. In the discovery responses, I attempted to do damage control on that issue, having him state that he regretted having made the statements, that he had learned that such statements were inappropriate, and that he would not repeat them. These discovery responses could not be served until he signed them under oath, which he refused to do. He accused me of lying about his having called his ex a N***** and claimed I got him in trouble for putting a reference to that in the papers where I was attempting to do damage control (which the other side never saw, since he did not sign the oath and I was unable to serve them anyway). His other discovery, which did not need to be signed by him, was properly served. This man then made threats of violence to me and my own child, along with many religiously outrageous statements in which he claimed God told him I was going to hell, etc. Given that it was impossible to work with this person, I did inform him I was withdrawing from his case. He then demanded a complete refund, despite the fact that I had more than earned the retainer her had paid and he owed several thousand more for the work I had done. I prepared his file and his final bill and told him I would mail it to him. He stated that he was going to come pick it up in person, which caused me to fear that he would actually commit violence. My paralegal nearly quit over her fears about this man coming to our office, as she had also seen his behavior.

Posted by anonymous | March 27, 2017 | Hired Attorney | Personal Injury

Beware

Horrible attorney. Had my papers for two years, didn't do ANYTHING at all. Had to call and text her weekly only to receive excuses about why she did not have my paperwork ready: "moving", "busy", "out of town", etc. Finally the attorney general himself did the job. She had all of my medical invoices...; I lost thousands of dollars because she did not do anything. I had to call her several times to get my money back. I went to her office, and she told me that my appointment wasn't that day and she did not have the check ready. After setting an appointment, I showed up and she had left the paperwork outside of her door on the FLOOR. She paid herself $800 for a job that she DID NOT DO. Worst attorney I've dealt with. Tries to appear an advocate for women but her actions demonstrate the opposite. I am going to file a grievance because of these problems with her.

Carolyn Robertson

Replied last May 14, 2023

There are always two sides to every story. This person hired me, but contacted me only few days later - after I had spent nearly four hours preparing her lawsuit - to let me know that she had made arrangements (several weeks prior) for the Texas Attorney General to handle her case. When I asked her why she hired me if she wanted the AG to do her case and had already made arrangements for her to do so, she said she wanted me to monitor the case, which I did for more than a year. I ended up charging her for only two hours of my time, even though I had spent nearly four hours on the case before she ever let me know she had already signed up for AG services, and continued to have several phone calls with her to explain to her what the AG was doing on the case and why. She wanted to come by the office to pick up her refund at times I was not at the office and she did not have an appointment. She then wanted to pick up her file and her refund check during the Thanksgiving holiday week when I was not working. I went to the office during my time off and was prepared to give her her file and refund check. She did not show up timely or before I had to leave, but let me know she was on her way. I left a sealed package for her at the door of my office, knowing she would be there shortly, so that we did not have to reschedule.

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Carolyn Cook Robertson's Lawyer Endorsements

Endorse Carolyn
David S. McKeand headshot
David McKeand

Family lawyer | Jun 21

Relationship: Worked together on matter

"Carolyn is a great, honest, and reasonable attorney, I refer all of my family law cases to her."

James Michael Evans headshot
James Evans

Family lawyer | Feb 05

Relationship: Fellow lawyer in community

"I endorse this lawyer."

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Experience

Rating:  7.1 (Very Good)

Education

1993

University of Houston Law Center

Doctor of Jurisprudence/Juris Doctor (J.D.)

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