Carolyn Cook Robertson

Carolyn Robertson

There are always two sides to every story. This person hired me, but contacted me only few days later - after I had spent nearly four hours preparing her lawsuit - to let me know that she had made arrangements (several weeks prior) for the Texas Attorney General to handle her case. When I asked her why she hired me if she wanted the AG to do her case and had already made arrangements for her to do so, she said she wanted me to monitor the case, which I did for more than a year. I ended up charging her for only two hours of my time, even though I had spent nearly four hours on the case before she ever let me know she had already signed up for AG services, and continued to have several phone calls with her to explain to her what the AG was doing on the case and why. She wanted to come by the office to pick up her refund at times I was not at the office and she did not have an appointment. She then wanted to pick up her file and her refund check during the Thanksgiving holiday week when I was not working. I went to the office during my time off and was prepared to give her her file and refund check. She did not show up timely or before I had to leave, but let me know she was on her way. I left a sealed package for her at the door of my office, knowing she would be there shortly, so that we did not have to reschedule.