Colleen M. Markou

I hired Colleen to do an adoption for me and it was completed successfully, couple of sloppy staff paperwork issues that I had to pay for but hey it is what it is and I understand that. She did a good job. Since that time I have referred multiple people over, with one that I know for sure that wen...t through with hiring her, it was a divorce that was handled very well. Over a thousand dollars spent and thousands of dollars in at least one referral that I know of for sure. You would of thought with that type of relationship as a valued customer I would have afforded me a two (2) minute conversation with Colleen for one (1) question on a matter. That was definitely not the case when I called, I was told very mater-of-factually by Katie that even though I am 90 minutes away that I had to schedule an appointment and pay the $185.00 for an hour consult just like everyone else. It was like I was asking for special treatment or something? No just excellent customer service. The sad thing is, if Colleen would have told me, "you know what, you should come down this is something that can't be done in 2 minutes and we should go over it" I would have happily set the appointment and paid. It's unfortunate and it just rubs you the wrong way. In my line of work business is about relationships and I was under the impression that after you work with someone and bring them business you were a valued customer or at least appreciated. That is not the case here. It is very disappointing that her practice, staff or whoever doesn't value continued relationships, and if it is not her, it definitely reflects poorly on her. It is costing her future business. As I said good attorney and took care of business. So if you want someone to get in and get the job done and move on she is great. Skills are top notch, somewhere something is just lacking, that extra level of customer support that maybe the larger firms have, I don't know, it was just disappointing when you call you get treated that way. In the three (3) hours since with a two (2) minute phone call with another attorney I have found out that the minor issue did need some attention, I have made an appointment with that attorney and will be hiring that attorney. Business is all about Relationships, at least to some it is. No need to reply. A reply doesn't change the experience. Good luck.