Colleen M. Markou

I personally used Colleen as a mediator for child custody with my son. Things went smoothly and we were able to stay out of court. I then referred my brother to her for a much more difficult custody case. His sons mom wasn't letting him see his son. Before court, Colleen was able to sit down with ...them and negotiate an agreement. She is great at her job, and very very knowledgeable.

used tactical delaying so paperwork had to be rewritten (and re-billed) several times; charged thousand$ for negotiating child support when F.O.C. would have done it for free-it's based on both party's income; I ran out of money because it took so long to get anything settled- when I was unable to m...ake payments (because ex didnt have to give me a dime for months while "mediating") she did not properly represent me or counsel me; ended up filing bankruptcy while ex made 6 figures and he got the house

I hired Colleen to do an adoption for me and it was completed successfully, couple of sloppy staff paperwork issues that I had to pay for but hey it is what it is and I understand that. She did a good job. Since that time I have referred multiple people over, with one that I know for sure that wen...t through with hiring her, it was a divorce that was handled very well. Over a thousand dollars spent and thousands of dollars in at least one referral that I know of for sure. You would of thought with that type of relationship as a valued customer I would have afforded me a two (2) minute conversation with Colleen for one (1) question on a matter. That was definitely not the case when I called, I was told very mater-of-factually by Katie that even though I am 90 minutes away that I had to schedule an appointment and pay the $185.00 for an hour consult just like everyone else. It was like I was asking for special treatment or something? No just excellent customer service. The sad thing is, if Colleen would have told me, "you know what, you should come down this is something that can't be done in 2 minutes and we should go over it" I would have happily set the appointment and paid. It's unfortunate and it just rubs you the wrong way. In my line of work business is about relationships and I was under the impression that after you work with someone and bring them business you were a valued customer or at least appreciated. That is not the case here. It is very disappointing that her practice, staff or whoever doesn't value continued relationships, and if it is not her, it definitely reflects poorly on her. It is costing her future business. As I said good attorney and took care of business. So if you want someone to get in and get the job done and move on she is great. Skills are top notch, somewhere something is just lacking, that extra level of customer support that maybe the larger firms have, I don't know, it was just disappointing when you call you get treated that way. In the three (3) hours since with a two (2) minute phone call with another attorney I have found out that the minor issue did need some attention, I have made an appointment with that attorney and will be hiring that attorney. Business is all about Relationships, at least to some it is. No need to reply. A reply doesn't change the experience. Good luck.

We were pleased after our first meeting with her and the adoption went through without much trouble, partly because the other party did not dispute it, so it was a fairly easy case. We are still glad that she was there to help us. We did feel that there was a lack of communication. We had to keep in...quiring about new developments because we would not get updates, and there was a lack of knowledge of court timing on some of the people helping her. We even received wrong information about a different person which made us think that someone had appealed the adoption (someone at the court gave our lawyer information about a different case and our lawyer passed on that information to us without double checking for accuracy). She was affordable and got things done in a timely fashion, but communication with clients needs to improve.