Keith L Altman

Tanner Brooks was very helpful throughout the entire process. He was very available for me, answering phone calls and emails promptly. There were even a couple instances when I needed advice that was more time-sensitive, and Tanner still picked up when I called and provided that advice and reassuranc...e. During the interview, Tanner listened to my side of the story and also my concerns. He helped draft the appeal letter promptly and it was written very well. I was concerned about paying the invoice upfront, especially since it was a bit expensive for me, but I am glad I did because I had full confidence throughout the process that they would get the job done.

Run- In my situation this firm was a scam. The firm will provide misleading and partial information to you, in order to secure a “consultation payment.” Mine was $175.00 dollars. Firstly, the two and only phone numbers they provide result in two scenarios- Line number one, either they answer ...or not and line number two has an AI operator answer and you get nowhere, eventually stating, “No one can take the call.” The sales rep would not answer my question as to if their group, firm or business has an attorney licensed in my state of TN where my legal matters reside. I asked how long the consultation would be and she replied about a half hour in a voice that seemed suspicious, that’s when I should’ve said no, declined and left. After payment I receive an email stating I can send documents (good, I composed an overview letter for the firm to read and sent a few more/ additional important docs, I’m paying for the consultation, it’s not free so I’m understandably sending them to be reviewed). Then I read, “We will do our best to review documents, if you send numerous documents or long legal documents they may not be reviewed.” What! Then, thereafter they’re a no-show for my scheduled consultation. After I send an email, a rude lady on the phone tells me (calls me), “On my end I see, let me check,” as if I’m imagining this in which I had to say, “No, you're wrong, want me to forward you the email I have, was sent by you guys?” She then tells me she will get back to me. I replied, “If I can't get my consultation today, I need a refund.” Then, the lady who scheduled me wrong on their end calls me with the same attitude. I tell her I just want a refund and don’t appreciate the errors and accusations like I’m an idiot and I have been waiting on the phone twenty minutes. She tells me (like the other lady), I’ll check and get back to you. Finally, a male attorney calls me and leaves me a voicemail. He says, “Sorry” very nicely and tells me I can get a consult Friday, three days away in the afternoon with an advocate or they can refund me. While he was apologetic, still I just wanted my refund and emailed them, instructing the office a third time to refund me. I don’t want to speak to an advocate- I already have an advocate, my own advocate I have been working with and paying hourly fees to for months. I was (verbally) promised to speak to an attorney. For a $175.00 fee, you should receive a 1-2 hour consultation with a real licensed attorney in which they should review your sent documents. A zoom virtual meeting invite and link, not a phone number to call as they instruct you to and, certainly, the *attorney should show. This is not how this improper firm works. I suggest requesting something in writing or email before payment- To rightfully state: I will be meeting with/ see a licensed attorney (name) and have them disclose the duration (how long the meeting will be) of your consultation. I believe there are entities we could make/ file a complaint with regarding this party’s processes and procedures.