Terris Caton Harris

In 2010 I lost my husband as a result of medical negligence. Mr. Harris represented me and my 3 daughters. He told us it would take 8 weeks for his experts to get back to them about my husband's records. It was exactly 6 months and 16 days before we got the opinion. During that time, mr. Harris faile...d to keep us informed. We would call once a month and send emails but we never got a response from him. After he chose to represent us, we were able to get a nice settlement but it was difficult experience due to lack of communications from mr. Harris. Lawyers must keep clients in the know about what is going on

He knows the laws but needs to work on customer service. I know personal injury cases take time to pursue but as a client I have the right to updates. My lawsuit was filed on time and we were able to settle out of court but I wished this lawyer had been more responsive and receptive towards my feelin...gs and concerns and i wished I had been included more in the process since it was foreign to me.

In 2011, i hired Harris to represent me and my folks in wrongful death case. He did not return our calls and we always had to call to see where we were in the case . We got a nice check but I didn't like that it took so long for us to hear from this lawyer. I know we weren't his only clients but trea...ting your clients like they matter is way important to run a good law firm. The lawyer needs the client more than the client needs the lawyer since lawyers come a dime a dozen.

About 18 months ago, Attorney Harris represented me in a personal injury case. He never updated me on my case's status or when the two experts gave them a favorable opinion that my case would be worth taking. Every time, I ended up calling for updates. I would call several times for months at a time ...and I never got a response from Attorney Harris. I am not trying to make him look bad, but it made me feel bad to know that he did not seem interested in my case at all. I did receive a settlement but the whole process was so stressful and I had many sleepless nights filled with tears. Lawyers need to update their clients in a timely manner and show some degree of compassion because it doesn't feel good to know the doctors harmed you and then receive bad treatment from those hired to seek justice on a victim's behalf. How you treat your client is more important than the case itself.