Joi Reed Fairell

Joi Fairell

I appreciate you taking the time to provide feedback regarding the services received at my office from my staff. I take reviews like this very seriously as it is our goal to provide excellent service and not "average at best." Attorney fees are always a tough subject for non-attorneys to understand which is why we lay it out in such detail in our contract and even go so far as to bold it and underline it so that no one is misled. Yes, all contact with our office is billable, just as someone who works for an employer expects to be paid for all work they do, not just some. For example, when you send an email asking a question, it may seem so simple because we gave you a simple response. However, when a client sends an email, the attorney has to go pull their file, read a parenting plan, final order etc., and then answers the question. If the attorney calls you, she retrieves the file, reviews what she wants to discuss and calls you. If you don't answer you still get billed for that time. So, you may get billed “.1” for that 1-6 minutes of time which equates to $25.00 if the hourly rate is $250.00 We have the online client portal available as a tool for clients to be able to log on and see what is happening with their case free of charge vs. having to call or email and say what can be read with the eyes. My intention for this portal is to save you money and to keep you informed by using modern day technology. Although you say you only got updates looking at the invoices, I have reviewed all our your email correspondences with attorney Roy which were numerous and you also scheduled in office appointments to discuss your case in addition to phone calls on 4 different occasions. Moving on. You came to our firm, not because your previous attorney fell ill but because she was not serving you in any capacity. We did a substitution of counsel and once we were in the case we you were ALREADY being sanctioned for failing to produce necessary documents to your ex's attorney. We brought you into compliance IMMEDIATELY. However, due to the fact that your ex had filed for sanctions against you prior to you having our representation, the court ordered you to pay $3,500.00 in attorney fees to your ex's attorney, not us. You indicated at that time that you understood why you had been sanctioned and went on to express that you wish you had hired us sooner. We were prepared for the hearing but when your previous counsel has blatantly disregarded things that should have been done there is not much that can be done besides getting you in compliance. You won your case on ALL grounds. You were a father seeking to modify custody with an objection to the child election at the forefront. You won custody. At the temporary hearing you were required to pay child support to the mom because you made so much more money. We found case law to support our case and argued it at the final hearing and now you have a zero support obligation. You purchased a home in August and moved counties for the benefit of your child. At the final hearing, the child was zoned to your district. There is not one provision you did not prevail on. I am sorry you felt that you were over billed for the average at best work that got you ALL the results you asked for but this is how we make a living and we have to charge for our services. We appreciate your business and it is unfortunate that you will not do business with us again. I do ask that before you go and hire your new attorney, that you pay your outstanding bill with our office. Thank you. Updated: Thank you for paying your balance.