Jane P Santoni

I was very fortunate to find Jane Santoni through the Maryland Volunteer Lawyer Service to represent my 89 year old neighbor, Virginia, who was being sued by a home improvement company. Virginia had work done on her roof and paid the full estimated cost of the job in advance. When the job was complet...ed, Virginia was presented with a bill for over $2000. for work claimed to have been done that was not in the contract. Virginia had not been told that the additional work was needed much less completed without her knowledge. Miss Virginia has very meager means and had to borrow the money from her bank for the roof repair and just frankly did not have, nor could she raise, the additional money. Jane Santoni volunteered to help Virginia, pro bono and I served as a communications channel, driver and interpreter for Virginia so was privileged to all communication between Ms. Santoni and Virginia. The most vivid image I have from our meeting with Ms. Santoni is the warm, sincere interest Ms. Santoni expressed in anything and everything Virginia had to say. Ms. Santoni knew how extremely stressful the situation was for Virginia and was able to create an interaction that was comfortable and put her at ease. Everything about her interaction with Virginia was perfect-eye contact, body language, and even small talk about those things in Virginia's life that are important to her, like her dog. Jane Santoni is a masterful communicator and at no time did I feel that we were getting a different level of service that we would have had we been paying. Ms. Santoni was always mindful of Virginia's interests. Even though she felt that Virginia had a very strong case for a counter suit, she did not represent this option any differently than the simple option of getting the suit dropped, which was Virginia's preference. Jane was thorough in her communication with me, passing on all the artifacts the she generated and all correspondence that she received from the plaintiff and letting me know what was happening in the case. She successfully prepared a claim against the home improvement company which led them to drop the suit against Virginia. It is wonderful to meet a person who shows compassion for people who are treated unfairly and generously donates their time to make things right. Should I ever need a lawyer, I want Jane Santoni to represent me. I have no reservation in giving Jane Santoni the highest recommendation. She is a bright shining star in a profession that gets a fair amount of bad press.

Ms. Santoni was awesome. She was able to help me in a very difficult situation with my car. I was having problems with the company that had my loan, they would not return phone calls or have any correspondence with me at all and she jumped right in there and got to the bottom of things while keepin...g me informed of everything going on. She was able to resolve my issues in a very positive way. She found fault with dates that the company should have corresponded on and they didn't. She called them on it and very professionally stated what should have happened and how this issue can be resolved. I am very happy with her work, her ethics, how she kept me informed, her mannerism when talking me to me on the phone, everything. She is very good at what she does and was able to recite the law to a "T" in her correspondence to the company. I received copies of everything and she kept in touch as well as being there if I had any questions or concerns. I would recommend her to everyone.

I contacted Ms. Santoni's law office in September when my vehicle started exhibiting symptoms of a lemon. I found that getting a response often took more than a week each time. Additionally, I provided a lot of documentation at their request, but never was given a chance to actually speak with Ms. Sa...ntoni. I tried to ask simple questions like "should I still be driving the car if I'm trying to get it repurchased?" and was met with responses like "we can't provide you with any legal advice until Ms. Santoni officially takes the case, you should do what you think is best". It wasn't until December when I finally insisted that I get some sort of response on whether or not they would handle the case that I was finally told "no". Upon obtaining other counsel, we had a claim filed within the week. I felt like I lost a lot of time dealing with this firm.

I was referred to Ms. Santoni by another attorney. That attorney strongly suggested Ms. Santoni's expertise would be a better fit. It was! I found Ms. Santoni very engaging... actually listening while always presenting options throughout the process. However I felt she was most tenacious where an...d when she needed to be as my attorney. In addition, her assistant Ms. Debbie Kent was most responsive and helpful at every turn. I sincerely felt I received the best legal results, and would use Ms. Santoni's services again. I have already recommended her, she is well equipped to handle a variety of legal issues. Job well done Jane Santoni!

I just want to say a big thank you for the awesome job my lawyer did for me. I'm glad she handled my last case about being treated unfairly and feeling like I didn't have a leg to stand being bullied by a big corporation. My Lawyer Mrs Santoni was with me from the beginning all the way to the end hel...ping me understand my rights. I'm grateful for her service because she was never worried about the money she was more worried about giving me a voice and making the corporation all of a sudden seem to me like they were actually reachable. I honestly say thank you for a job well done, I'm very satisfied with the outcome.