I was involved in a traffic collision that left me with debilitating injuries. I had multiple injuries that were preventing me from living my life and maintaining my responsibilities. I was very overwhelmed by my injuries and my situation. Enter Torsten. I met Torsten and his associates through a friend of a friend and word of mouth advertising. I explained my situation, and he was very supportive and reassuring from the inception of our professional relationship. Torsten ensured I was comfortable with the process by answering all of my questions and explaining the process, including when I would call him out of the blue when i was freaking out.
Torsten and his team blew my expectations out of the water with their professionalism, competence and quality of service. I was initially surprised by the amount of time Torsten and his partner spent with me. He didn't contact me through an assistant. Instead, Torsten and his parner worked with me directly, and that was the standard throughout the process. The process was three years of medical treatment and constant stress. I had no idea how to manage my stress and anxiety, but Torsten's effective communication and assertive support gave me peace of mind. In a time of pain, disability, confusion, stress, frustration, and fear of the unknown, I had confidence that everything was going to work out because of the time and effort Torsten and company invested in my case and recovery. Not only did he provide exceptional quality of service, he also ensured I received exceptional quality of care from other contacts involved in my recovery.
Thanks to Torsten and his partner, I'm anticipating a full recovery. I also received more than enough compensation to cover all expenses from my incurred costs including imaging, physical therapy, surgery, and more therapy. Torsten delivered! I hope I never have to endure anything like the traffic collision again, but if I do (and if any of my contacts do) I know exactly who to call (or refer my contacts to).
Posted by Dorian
I feel very lucky to have been recommended to Torsten Bassell. When faced with personal tragedy and an overwhelming loss it is difficult to have the energy and know-how to navigate through legal action as well. My case had the additional challenge of working with estranged family members and their counsel. I wanted to make sure my voice was heard and my interests were upheld. Torsten put me at ease immediately. He is very personable and trustworthy and I knew he had my best interests at heart. Mr. Bassell provided the interface and worked well with the other counsel. He handled my case with professionalism and control as well as compassion. He has proven successes in these types of cases and added to that success by achieving the most optimal outcome for my case as well.
Posted by Peter
I was in an accident a few years back and got badly injured. Unfortunately, I made the silly decision of handling my claim with the insurance company myself at first. After the insurance company strung me along for months though, I decided to hire a lawyer and I asked a friend if he knew anybody good. He recommended Torsten and Nicole, who had helped my friend out in the past.
When I called Torsten and Nicole, I wasn't sure what I'd be getting into. I'd never had a lawyer before, but they talked to me about my case on the phone and then we met in person and I felt at ease. They never pushed me to do anything and were happy to meet with me to discuss my case whether I hired them or not. Of course, I ended up retaining them, and I couldn't be happier.
Nicole and Torsten worked so hard for me on my case and ended up filing a lawsuit and battling with the insurance company for about a year in court. Along the way, the insurance company kept tossing BS offers at us and I was getting really frustrated with the entire process. It seemed that the insurance company would never pay me what I deserved.
But Torsten and Nicole kept assuring me that the insurance company would come up with more money and that this was just the game they always played with people's lives. It turns out, they were right. After pushing and pushing through the lawsuit, the insurance company finally gave in and offered me a great settlement a few weeks before trial just as Torsten and Nicole predicted.
Obviously, I'm happy that I got the money I deserved. But I was even happier with who got me the money. Torsten and Nicole were not just my lawyers. They were my friends. They took the time to listen to me and understand my problems and they stood up for me until the end. There were ups and downs for me emotionally throughout the process, and if it weren't for them, I'd probably have broken down completely and taken one of the insurance company's BS offers. In the end, I know I got what I deserved because of Nicole and Torsten. They are wonderful people and made me feel confident that I had great attorneys in my corner.
Posted by a Workers Compensation client
Called his office in regards to being represented. Spoke to a gentleman who took information and said he would review with the attorney and contact me back. After days passed I called and left messages and they never had the courtesy to call me back. I attempted numerous times and left messages with no luck. If they are unable or unwilling to take a case it is good customer service to inform the individual.
Posted by CD
Mr. Bassel handled a car accident case for me 2 years ago with great success. The case ended up going to trial and his ability to present our case successfully against the team of attorneys for the insurance company was very impressive. I went right back to him a few months ago when I was the victim of a hit and run.
Both times he was extremely attentive and helpfull and really seemed to have my best interests in mind. He was honest and forthcoming and I felt very well taken care of.
In my line of work, I have a lot of contact with attorneys and Mr. Bassell was not at all challenging or pompous which many attorneys unfotunately are.
Posted by Anne
If you have read the title of my review, you can ascertain that I would recommend Mr. Bassell to anyone looking for an attorney in his field. He went completely out of his way many times when it came to my case because he really does understand the sensitivity and severity that comes along with a case like this.
He is extremely knowledgeable and was always there whenever I had any questions regarding my case. It is also a pleasure to work with someone who genuinely loves what he does and enjoys helping people...that to me is a BIG plus.
Posted by Gary
Mr. Bassell is simply the best. My family and I found him after we had a death in the family. Two other lawyers turned us away because they said that it was too hard of a case and it was an uphill battle. However, when we met Mr. Bassell he was amazing! He took the case even though it was difficult and he fought hard against the insurance company until he recovered the entire insurance policy for us. But what was more important to my family was how caring and compassionate Mr. Bassell was. He spent hours and hours talking to me about my concerns and the case. He made us feel like family rather than clients. After having bad experiences with other lawyers, I felt like we found a diamond in the rough. Mr. Bassell is simply the best! If you need a tough lawyer that gets results, then you need Torsten Bassell.