Based on 59 reviews
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Posted by Richelle, a Lemon Law client,
He was amazing! Fast, effective and efficient! He was able to get things wrapped up in a couple of months! It was a nightmare until Brett Shainfeld stepped in and got it done!!!!!
Posted by David, a Lemon Law client,
I had a 2011 Ford Mustang which I suffered to live with for 3 years until I decide enough was enough, it had been in and out of the dealer so many times, for numerous issues. So I hired Brett and he was great! Within a month of hiring Brett he was able to get Ford to agree to purchase the car back. I couldn't be happier and I couldn't have done it without him.
Posted by Matt, a Lemon Law client,
When neither our Dodge dealer, or Chrysler Corp, would step up and help us with a power loss problem (among other problems!) on our 2011 Durango, I did some Avvo research, and contacted Brett. We didn't feel our vehicle was safe for our family to drive, and even though our dealer agreed with us, they did nothing except to offer us an opportunity to trade it in. A move that would have cost us an additional $15k. Chrysler Corp. even contacted me to confirm that was the only offer they would entertain. We retained Brett's firm to take the next step in getting this unsafe vehicle off the road (or at least out of our hands). Brett was straight forward and explained what he thought could happen. He was always accessible and always responded to my questions. We didn't get a buyback, but we did get a settlement that was enough to cover the difference after we traded the Dodge in for a car we felt was more reliable, better built, and SAFER.
I would recommend Brett to anyone fighting lemon law related issues with their vehicle. Don't sit back and let the dealer or the manufacturer tell you that they are doing everything they can for you. They aren't. They can always do more. I understand that every business has to make money to survive. But in the end, sometimes you have to take extra steps to ensure a customer is happy. A lot of people out there won't take that extra step in their businesses... whether or not you are a person who likes attorney's, if you're dealing with a huge car manufacturer, you will be taken a lot more seriously once you hire legal representation!
Posted by Stacey, a Lemon Law client,
I contacted Attorney Brett Shainfeld regarding a vehicle that I purchased from CarMax. This car was clearly a lemon and after addressing all of the issues with CarMax within the first 3 days of purchasing, they were unable to correct the issues within the 30 day warranty as promised. A manager with CarMax offered to buyback the car if I paid them $1,500 in addition to them keeping my deposit on the car. After numerous loaners, offers to fill up my gas tank for the inconveniences, numerous apologies, etc... I decided to contact an attorney. I found Attorney Brett Shainfeld's information online and contacted him on October 4, 2013. From the day I contacted him, I have received nothing less than exceptional professionalism, consistent contact, updates, and emails. CarMax agreed to pay off my current loan, reimburse my deposit, and reimburse all payments I've made since purchase. It took exactly 30 days for this entire process to be completed. I relinquished my vehicle to CarMax and signed off on Friday, November 1st. I received a call from Attorney Brett Shainfeld this morning (Monday, November 4, 2013) to verify that the funds were in my account. He wired the funds immediately upon receiving the pay-off. I am still amazed at how expeditious, responsive, professional, accurate, and pleasant it was to work with Attorney Brett Shainfeld. I would recommend him to everyone. I have had to retain a few attorneys in the past and none of them compare to him. He is the best by far.
Posted by theodore, a Lemon Law client,
outstanding service,very through on all aspects of the case.would highler recommend brett to anyone who has tried like i did to resolve the issue but went nowere.he acted professional courteous and resolved the case quickly as possible.
Posted by Carol, a Lemon Law client,
Brett was the best attorney we've had the opportunity to work with. If we ever need a Lemon Law attorney again, we won't hesitate to use Brett. He's very consciencious, keeping us appraised of what's going on. If we leave a message or e-mail for him, he'd respond to is in a very timely manner. We will not hesitate to use his services again in the future. We'll also recommend him to anyone & everyone who needs a good Lemon Law attorney.
Posted by Debra Deberry, a Lemon Law client,
I had a problem with my 2008 Dodge charger since purchase from day one, I called several attorneys But when I talked to Brett Shainfeld he got the problem resolved very quickly and I received a nice settlement for all the time and money and stress that I have put into this car. I would and will refer Mr Shainfeld to everybody who has a problem with their new car. He was quick and promp in everything very professional at all times, I have never exp someone of his caliber, and I thank you very very much Mr Shainfeld.
Posted by Joanna, a Lemon Law client,
Brett and his team were amazing to work with. They tirelessly fought for me with LG in regard to my lemon ice maker and have super satisfied customer. I highly recommend. Excellent communication throughout the process. Highly recommended.
Posted by a Lemon Law client,
Brett Shainfeld put my husband's and my minds at ease the first time we spoke with him by telephone. And he successfully brought our vehicle nightmare of nearly 2-1/2 years to an end in just two months.
Steering troubles showed up in our 2010 Chevrolet Traverse just two months after we bought the car. The dealership tried to fix the problems, some of which seemed better for a time. Then another repair attempt was made, but only weeks later, we were almost killed in freeway traffic--on a vacation trip--when suddenly the power steering quit in the fast lane, without warning! It caused my big, strong, alert, quick-thinking-and-acting husband to lose control of the car so that a large truck narrowly missed hitting us--and angry drivers honked and hollered at us!
The nearest dealership had to keep the car a few days until needed parts arrived from out of state and were installed. This caused a lot of extreme inconvenience, but after we got the car back we hoped it was finally fixed and to put the experience behind us. However, steering problems reappeared before long, and we prayed often that the steering wouldn't quit on us again as we drove out of town to doctors and hospitals for life-saving procedures. The last time we even rented a vehicle to help ensure I got to the hospital on time. As the car's same old symptoms showed up, local dealership mechanics would check the vehicle and try to assure us that all was OK, but we'd been unnerved by the "near-death" experience caused by the power steering quitting and the inability of various mechanics to remove all the steering troubles.
Along the way, our local dealership was sold, so the new dealership tried to fix the car. When the entire steering column and every conceivable related part was replaced, but problems remained, an apologetic service employee told us they don't know how to fix it and would contact General Motors for advice. He said also that the steering noise would drive him "nuts." However, a few days later the service manager told me, "No, that's not how it is. That's normal." He was referring to the loud, obnoxious sounds the steering wheel made, even with the littlest movement. Also, there was unusual engine noise when the vehicle merely idled.
But, these steering-wheel and engine noises are so unusual that other persons made You Tube videos of them and posted these videos on the Internet. Further, my husband and I have driven many assorted vehicles over the 92 total driving years between us, plus ridden in many other vehicles, and never did we hear these awful sounds in any of them except our Traverse. So "normalcy" in this case is anything BUT normal. The car we otherwise loved sounded like an unreliable, unsafe hunk of junk!
Neither of us could have sold the car in good conscience to anyone else. Enter Brett Shainfeld to the rescue. My husband found him and other lemon law attorneys online, interviewed a few of them, then told Brett that he is our man. Am I glad he did! Brett is personable, knowledgeable, responsive, efficient; explains things well, moves quickly, and keeps the client informed. He persuaded General Motors to buy back the car. GM paid us promptly, the problem car is gone, and we bought another new car. This has restored a sense of peace that was missing the past few years as stress about the Traverse's malfunctions gradually clouded everything we did.
Thanks again, Brett! Warm regards, and God bless you.
Posted by David, a Lemon Law client,
Having never gone thru the lemon law process I was a bit aprehensive. I tried working with the manufacturer direcly, but did not have the "horsepower" to make anything meaningful happen. From the start Brett explained how the process would work. He was very easy to talk to, explained things in plain english - not legal terms. He gave timely updates to my case and was always quick to answer any questions I had. Now that my case is settled with a full repurchase of the vehicle I wouldn't hesitate to recommend my friends and family to Brett's firm. If anyone is even considering the lemon law process, I would recommend Brett and his team.