Rachelle N. Howell

I hired her and paid her $1500. She claimed I didn't need to be at court. But she didn't get me what I had asked for in the first place. And when I urgently needed to speak to her, she avoided my calls and texts. I even went to her office on more than one occasion and spoke with her assistant to no a...vail. She still would not return my calls.

Once she got my $1500.00, she did nothing. She told me I would have a good chance of getting custody of my grandchild, but never got my case into court.I called many times & left messages and she never returned my calls. After 3 1/2 months she finally got a court date for visitation only, but failed ...to let me know & she did not appear for me. Since no one showed up, the judge declined visitation. My son has moved & taken my grandchild out of my life for ever. I asked for a refund of part of that $1500.00 & after many phone calls & texts, she sent an unsigned check for approximately $200.00. Since she didn't sign the check, she is apparently going to keep my money. She never kept me informed about anything regarding my case. Obviously, her knowledge of child custody & grandparents rights is very low. Although she waited until I asked for a refund to let me know that as grandparents in Ky. we have no rights. She charged me $50.00 for one phone call. She did nothing but cause a lot of stress. We are grandparents & senior citizens and feel she did not earn this large amount of money.

I was very disappointed in the service Rachelle provided during my case. My first court appearance was on a Thursday. I called her on Monday, Tuesday and Wednesday before the court date. Never got a call back, text, email, nothing. Thursday as I'm driving to court she calls to tell me she would not b...e making it to court but would send another attorney. She stated that the attorney going know everything about my case. Once the stand in attorney showed up she wanted to talk to me because she knew nothing about my case. It was about a month from my first court date to the second court date. During this time Rachelle never once contacted me. I only met with her once for about 15 minutes which took almost a week of me trying to reach her to schedule that appointment. The second court date was schedule at 11:30am. She was not there so I called her. She told me she forgot about it because it was not on her schedule. She showed up about 12:10 since she had to drive so distance. She did not defend my side of the case at all. I was the one speaking up and defend myself the whole time. After that court hearing I never heard from her again even though I tried to contact her many, many times. She did finally answer her phone one day when I called her from a different phone number. I am so disappointed in her. She just took 1500 from me and did nothing.