Rachelle N. Howell

Once she got my $1500.00, she did nothing. She told me I would have a good chance of getting custody of my grandchild, but never got my case into court.I called many times & left messages and she never returned my calls. After 3 1/2 months she finally got a court date for visitation only, but failed ...to let me know & she did not appear for me. Since no one showed up, the judge declined visitation. My son has moved & taken my grandchild out of my life for ever. I asked for a refund of part of that $1500.00 & after many phone calls & texts, she sent an unsigned check for approximately $200.00. Since she didn't sign the check, she is apparently going to keep my money. She never kept me informed about anything regarding my case. Obviously, her knowledge of child custody & grandparents rights is very low. Although she waited until I asked for a refund to let me know that as grandparents in Ky. we have no rights. She charged me $50.00 for one phone call. She did nothing but cause a lot of stress. We are grandparents & senior citizens and feel she did not earn this large amount of money.

I've hired Ms. Howell multiple times in the past for various legal issues, and she is far and away the best attorney that I've ever worked with. She's extremely professional and always careful to explain complicated legal matters in an easy to understand way, without being condescending. I also a...ppreciate how easy it is to get in contact with Ms. Howell. If she doesn't answer her phone right away, she's prompt at returning phone calls and emails. I've never had to mess with talking to her staff or receptionist. Most importantly, she's a very good attorney that has gotten me favorable results in my court dealings.