Lori D. Howard

Lori Howard

After a careful review of my client lists, I have not had a client named "Gloria" since opening my practice. Therefore, I believe this to be by another client who chose not to leave her real name and who was unhappy because I charged her for the actual work performed on her case, as per our client agreement. As stated in my profile, I perform free consultations for my clients. This client received not only one but three free consultations before deciding to hire me - all for which she was not charged. In this case, I performed the work for which the client was billed. The only answers to any of her questions that were "I don't know" were to questions for which no one - not even the judge in the case - would have an answer, including demands for the exact date upon which her complex case would end, and questions on what exactly all of the other attorneys in the case were doing on the case. The latter is not information to which I have access, as their work with their clients is not something that is available to me, just as my work on her case was not available to them. I perform at the highest level for my clients, and I also take pride in keeping costs as low as possible for my clients. There was no bait and switch. The client was given the information, hired me to do her case, I worked on the case, and then she didn't understand why she was billed for my services even though that was clearly explained in her client agreement contract and my review of the same with her.