Valerie Oman is an attorney our condo had the misfortune of working with. To our surprise we were overbilled for several matters compared with previous legal advisors we had worked with and some issues were dragged out far more than necessary for billing purposes. The billings and purposes were quite overzealous and greedy.
Response from Valerie Oman August 14, 2012
I am surprised by this review for several reasons. No client has ever spoken with me or my managing partner about this kind of complaint. It is our goal to work with clients in a way that both provides the legal services and advice they need, while also respecting their budget and other limitations as they are communicated to us. We encourage our clients to give honest feedback about the work we do and the fees we charge – our firm is very open to such comments and every client knows that they are free to speak with me or my manager about any such concerns. We work cooperatively with our clients to address and resolve any issues that arise. That a client would have this kind of experience indicates to me a failure on their part to communicate with me or the owner of the firm, because our practice (when the rare billing issue arises with a client) is to work together with our clients to reach a resolution that both the client and our firm believes is fair and reasonable.
Also, my practice area is not “general practice” as listed by this individual, which leads me to believe this may not be a review from an actual client.
The majority of my practice consists of representing HOAs and condo associations in recovering unpaid dues, and it is not uncommon for delinquent owners to become very unhappy after being turned over to our office for collection. Unfortunately, this anonymous forum allows such individuals the opportunity to strike back without recourse or accountability. It also does not provide the viewers of the Avvo reviews with any information about the identity of the reviewer and the real nature of the complaint, so that Avvo users can weigh for themselves the credibility of the review.
We are always open to constructive criticism and feedback from our clients. After all, that is how we continually improve our level of service to, and quality of work on behalf of our clients. If any current or past client would like to discuss their concerns with us, please feel free to contact us directly.