Susan Lenore Albertoni

To say that I am extremely disappointed and upset with the paid legal services provided by Susan Albertoni and the law firm of Albertoni and Associates is a huge understatement. The lack of communication, failure to manage my case efficiently and in a timely manner, as well as the surprise charges fo...r unseen and unheard of services is just the start. Susan was NEVER available. I hired her to be my lawyer, and never received a call back, answered email, or any type of communication that would make me feel comfortable that my case was being taken care of. Every time I called the office to speak with her, she was never available, and I was constantly told that she would “get back to me”, but never did. Her paralegal, Sandra, never had any answers for me either. They made me feel naïve, over dramatic, and just plain stupid at times for just wanting to know simple, straight forward information about my case. I was always told that they were “sorry I just didn’t understand”. I’M PAYING YOU TO HELP ME UNDERSTAND. This was not my first time hiring a lawyer, so I know what a good one should do. A GOOD lawyer should make their client feel comfortable with every step of their case. A GOOD lawyer should review complicated documents and explain the legal jargon so that their client fully understands what they are sending/receiving from the court. A GOOD lawyer would make their client feel confident that they prepared well for any hearings by explain what researcg was done in preparation, what the strategy will be for their case, and what the possible outcomes could be along with how they would handle them. Susan and her staff never made me feel confident, comfortable, or happy with their services provided. I was never kept informed, and my attempts lto get the information myself never led to anything. Not only was my case already emotionally and mentally exhausting as it was, but Susan Albertoni and her Associates only added to that stress. I HIGHLY recommend that you look for other law firms to represent you so that you can avoid the same stresses and lack of representation.

It's hard to imagine that there are lawyers that aren't able to explain or provide legal advice for a client's case, when that is their expertise. But it's true, you ask Susan a question and she gives you a few word answers. You then asked her to explain again and then it's the same thing, you eventu...ally gave up because you feel stupid and the lawyer seems agitated. We cannot contact Susan, they wouldn't let us schedule a time to talk with her. We were then told that she doesn't need to talk with us and will work on our case behind the scene. How can a lawyer truly represent you when she refused to talk to you? We went through so much emotional distress not hearing back from Susan, it wasn't until 6 weeks later that we can actually get an appt with her. She never cared or took the time to understand us and what we want. She told us she would call us before our court date, but it never happened. She attended court and made a decision that we didn't want and never followed up with us. We also asked the paralegal to please investigate and talk to the people we found if they can be witness, the response we got was "not sure, we'll look at it." What he is actually implying is that our case is not worth their time and efforts, they don't care pretty much. We decided enough is enough, we are not paying for a service in which the person doesn't care to provide and will only put in minimum efforts. We started looking for a new lawyer and realized there are better lawyers and firms out there and decided to take our money elsewhere to someone who cares. Also they are always always 1-2 months behind on processing your balance on your account.