Susan Lenore Albertoni

To say that I am extremely disappointed and upset with the paid legal services provided by Susan Albertoni and the law firm of Albertoni and Associates is a huge understatement. The lack of communication, failure to manage my case efficiently and in a timely manner, as well as the surprise charges fo...r unseen and unheard of services is just the start. Susan was NEVER available. I hired her to be my lawyer, and never received a call back, answered email, or any type of communication that would make me feel comfortable that my case was being taken care of. Every time I called the office to speak with her, she was never available, and I was constantly told that she would “get back to me”, but never did. Her paralegal, Sandra, never had any answers for me either. They made me feel naïve, over dramatic, and just plain stupid at times for just wanting to know simple, straight forward information about my case. I was always told that they were “sorry I just didn’t understand”. I’M PAYING YOU TO HELP ME UNDERSTAND. This was not my first time hiring a lawyer, so I know what a good one should do. A GOOD lawyer should make their client feel comfortable with every step of their case. A GOOD lawyer should review complicated documents and explain the legal jargon so that their client fully understands what they are sending/receiving from the court. A GOOD lawyer would make their client feel confident that they prepared well for any hearings by explain what researcg was done in preparation, what the strategy will be for their case, and what the possible outcomes could be along with how they would handle them. Susan and her staff never made me feel confident, comfortable, or happy with their services provided. I was never kept informed, and my attempts lto get the information myself never led to anything. Not only was my case already emotionally and mentally exhausting as it was, but Susan Albertoni and her Associates only added to that stress. I HIGHLY recommend that you look for other law firms to represent you so that you can avoid the same stresses and lack of representation.